Quality Technician II - 1st Shift

Hours: 5:00am–3:00pm Monday–Thursday. Pay rate: $22.60 per hour.

About the role

The Quality Technician facilitates the parts quality process throughout the organization. In partnership with internal business units, this role ensures the precision and inspection of parts moving into the facility. It supports Generac Quality Management Systems, drives data collection, reporting, and analysis, and partners with leaders to improve quality systems, processes, and performance.

Responsibilities

Quality Technician I

• Conducts process and product audits to ensure team members follow standardized operating procedures and adhere to all quality standards.
• Implements resolutions for basic to moderately complex problems.
• Exercises judgment within procedures and practices in selecting methods and techniques for arriving at solutions.
• Implements process improvements to continuously improve quality.
• Cross-trains in multiple departments or stations and flexes to other similar departments based on business necessity.
• Assists with NPI/ECN changes and other duties as assigned by Quality Supervisor or Manager.
• Suggests and implements improvements of existing equipment, designs, and/or processes to improve safety, quality, delivery, and productivity.
• Resolves problems with assistance from peers or supervisors depending on the level and complexity.

Quality Technician II

• All Quality Technician I responsibilities.
• Able to conduct standardized problem-solving processes and aid/support implementing corrective actions to resolve design, supplier, or production quality issues.
• Supports facility in gage/tool calibration and Gage Repeatability and Reproducibility (GR&R).
• Trains others in quality tool usage to implement process improvements to continuously improve quality.

Quality Technician III

• All Quality Technician I & II responsibilities.
• Uses initiative and judgment to lead problem-solving and implementing appropriate countermeasures.
• Carries out calibration duties, updates KPI board for Quality, assists with training new Quality Techs.
• Leads team/virtual meetings and exchanges job-related information.
• Solves problems independently within designated authority level.
• Uses root cause problem-solving (5 WHY, 8D, PDCA, etc.).
• Effectively trains other employees on work instructions/standard work.

Requirements

Quality Technician I

• Education: High School diploma or equivalent.
• Experience: 0–3 years in quality.
• Problem Solving: Basic.
• Leadership: Supports team communication and metrics.
• Technical Knowledge: Basic drawing, wiring, schematic interpretation; intermediate PC skills.

Quality Technician II

• Education: Associate’s degree or equivalent.
• Experience: 3+ years in quality.
• Problem Solving: Moderate.
• Leadership: Leads team communication on quality metrics and project countermeasures; ability to train others.
• Technical Knowledge: Intermediate knowledge of PPAP, PFMEA, Quality Control Plans, mistake-proofing, NMR, ECR, SPC, ISO processes; CMM programming knowledge.

Quality Technician III

• Education: Bachelor’s degree preferred.
• Experience: 5+ years in quality or Certified Quality Technician preferred.
• Problem Solving: Advanced, including cross-functional issues.
• Leadership: Leads multiple teams or departments; mentors and trains others.
• Technical Knowledge: Advanced knowledge of all QC tools, ISO systems, and process improvement methodologies; design audits and complex corrective actions.

Additional Skills (All Levels)

• Maintain professional rapport with peers and support groups.
• Communicate issues and countermeasures to Supervisor.
• Perform reading, writing, and math functions.
• Commitment to continuous learning and quality standards.

Physical Demands

• Regularly required to talk and hear; use hands to manipulate objects or controls.
• Regularly required to stand and walk.
• Occasionally required to stoop, bend, or reach above the shoulders.
• Must occasionally lift up to 25–50 pounds.
• Typical conditions include frequent and continuous computer-based work requiring periods of sitting, close vision, and ability to adjust focus.
• Occasional travel.