Quality Supervisor

Position Summary

The Quality Assurance Supervisor – Processing will be responsible for the coordination and effective scheduling of workers to meet targets and quality standards. Responsibilities will include the training of staff in production methods, safety, policies, and procedures, as well as the identification and correction of potential work problems, health, and safety issues.

Key Duties and Responsibilities

• Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials
• Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to the production supervisor
• Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work
• Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into a quality database
• Maintains a safe and healthy work environment by following standards and procedures, complying with legal regulations
• Oversees and coordinates daily prioritization of QC testing
• Manages and directs activities and resources of the quality department to meet the company objective of producing the highest quality product
• Ensures product is manufactured in accordance with the proper Standard Operating Procedures (SOP)
• Continuous Improvement to maximize product quality and minimize costs
• Participates on teams as the Quality Control Liaison as required
• Provides feedback and evaluations as needed
• Approves or rejects raw materials, in-process, and finished goods according to company specifications
• Trains employees as required
• Maintains and improves the level of quality by managing and implementing inspection criteria and procedures of quality control inspections in manufacturing and job sites consistent with all applicable standards and specifications
• Takes an active role in investigating and resolving problems related to quality, including sourcing substitute materials and/or suppliers
• Analyzes statistical data to determine trends and implement corrective actions as required
• Communicates and coordinates objectives with manufacturing personnel and departments to improve the manufacturing process to be more cost-effective by maintaining continuous high standards of quality to minimize rejection of product
• Ensures product is manufactured in accordance with established best practices, procedures, to meet customer/contractual obligations and in compliance with regulatory codes and standards
• Staff selection/development – ensures staff has appropriate qualifications, knowledge to meet objectives
• Aids in the development of statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product
• Reviews test results and confirms compliance with specifications
• Ensures goods and products comply with company standards, GMP, and any other regulatory agencies
• Aids in the investigation and tracking of customer complaints regarding quality
• Communicates quality and/or compliance concerns with urgency
• Identifies possible areas for improvement in quality control processes
• Facilitates change management
• Maintains and facilitates third party compliance testing

Skills and Qualifications

• Pharmaceutical or food manufacturing experience is preferred
• Strong computer skills, including Microsoft Office Suite, database management and manufacturing management systems
• Familiarity with Quality System Practices, such as Document Control, Auditing, Investigations, and CAPAs
• Possess solid root cause analysis and problem-solving capability
• Independent self-starter with decision-making ability
• Strong attention to detail
• Excellent oral and written communication skills, with proven ability to share information effectively with all levels
• Ability to keep calm under pressure
• Ability to prioritize activities under tight deadlines
• Understanding of test equipment
• Excellent organizational skills
• Able to work at multiple locations
• Desired: Knowledge of cGMP requirements and HACCP
• Able to create and review technical documentation, including project plans, test procedures, and design documents
• Able to develop, review, and maintain metrics and quality audits
• Strong problem identification and problem resolution skills
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Strong work ethic and positive team attitude
• Well-developed problem-solving skills and ability to develop conceptual alternatives
• Able to find new methods and principles and ability to incorporate them into existing practices as needed
• High degree of resourcefulness, flexibility, and adaptability
• Must have the ability to plan, organize, develop, implement, and interpret programs, goals, objectives, policies, procedures, etc.
• Strong negotiation and prioritization skills
• Experience with MS Office (Excel, Word, Outlook, and Access) and be able to handle working with multiple programs
• Able to read/write English at a proficient level

Additional Minimum Qualifications

• Must be able to pass a Level 2 background screening
• Must be at least 21 years of age (State Law)

Physical Requirements

• Must be able to push, pull, move, and/or lift a minimum of 40lbs to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
• Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
• Must be able to handle organic matter daily, able to wear PPE as appropriate (eye, face, hand, arm, head, foot, body, fall protection), and able to be exposed to hot, cold, wet, humid, or windy conditions while wearing PPE (95 degrees or greater)
• Must have visual acuity with/without job aids to perform activities such as reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
• Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

Work Schedule

40+ hours weekly with flexible hours depending on department needs. Must be available to work occasional evenings, weekends, and holidays.