Quality Supervisor

About the role

The night shift Quality Supervisor at FieldTurf, a world leader in artificial turf with over 25,000 installations worldwide, is responsible for leading all night-shift quality activities that support the plant's overall success in achieving Quality Objectives. This position oversees the B-Shift Quality Inspection Team and ensures product quality across raw materials, in-process manufacturing, and finished goods in compliance with FieldTurf specifications and customer requirements.

Responsibilities

• Provide systems training and ensure line inspectors have a thorough understanding of quality standards.
• Provide coaching and mentorship to Team Leads, reinforcing quality standards, strengthening decision-making, and driving accountability for performance and defect prevention.
• Assign inspectors and maintain inspection schedules to support production requirements.
• Assign and prioritize all B-Shift lab duties based on testing needs, and track Lab production performance.
• Support daily and monthly Quality reporting and maintain accurate quality data tracking.
• Ensure accuracy and integrity of data within the QC Database.
• Maintain and update the Quality Defect Library and conduct routine training on defect identification and quality hold criteria.
• Capture Pre-Shipment Testing activities as required.
• Comply with all safety policies, practices, and procedures. Report all unsafe activities to EHS Manager and/or Human Resources.
• Proficiency in data analysis tools and systems (Access, SQL, Excel, Syspro, etc.).
• Assist in the accomplishment of Company goals.
• Helps other employees to accomplish Company goals.
• Monitor & Coach team leads or others interested in Career Growth.
• Support field visits to better understand quality-related issues and communicate findings to plant personnel.
• Provide input on claims resolution and participate in claims meetings as needed.
• Lead and support continuous improvement initiatives to reduce defects and achieve cost savings.
• Ensure compliance with all safety policies and proper material handling procedures.
• Demonstrate strong analytical skills, attention to detail, and a sense of urgency in responding to internal and external customers.
• Support production operations as needed, including coordination of remakes and repairs.
• Drive continuous development of skills, processes, and team performance.
• Manage personnel issues and set clear expectations for performance and accountability.

Requirements

Minimum qualifications:

• 4 yr degree required. BS degree preferred.
• Strong MS office skills, especially in Excel and PowerPoint.
• Adapts to new technology and maximizes available tools.
• Understands internal and external customers, balances needs and builds strong relationships.
• Involves working adjusted shifts at times to provide coverage/training when required.
• Communicates clearly and accurately, negotiates to reach agreements, written correspondence is professional and efficient.
• Lead by example not from a desk.
• Takes responsibility, accountable for results, demonstrates integrity and honesty, has vision, sets goals and works to achieve the goals, delegates appropriately.
• Obtains support and involvement of others to address challenges, gives/receives feedback, builds good relationships with other departments.
• Demonstrates ability to champion change, analyzes work processes and identifies areas for improvement, challenges the status quo, maintains performance standards of processes, supports calculated risk taking.
• Willingness to travel 10%.