Quality Supervisor

Position Summary

The Quality Supervisor is a visible leadership and development role. This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager. This role supports local continuous improvement activities, document controls, and ISO activities. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

Essential Duties and Responsibilities

• Maintains compliance to international, industry and customer-specific quality standards.
• Led and individually performs as needed, the analysis of product/service issues to determine root causes.
• Manages and communicates change control processes to all departments.
• Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.
• Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008.
• Assists in the establishment, implementation and evaluation of quality management system metrics.
• Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.
• Manages customer driven continual improvement roadmaps.
• Drives Continuous Improvement Programs at all levels including education of these programs.
• Develops and conducts training on the quality system and other related topics.
• Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System.
• Develops and implements administrative systems including record management, traceability, and trend reporting.

Budgeting

• Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT.
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation.

Customer Service

• Makes sure to monitor KPIs (Key Performance Indicators) for assigned operation.

Skills & Abilities

• Education & Experience: High School Diploma or GED, 2 years of supervisor experience in supply chain/logistics/warehousing.
• Certificates, Licenses, Registrations or Professional Designations: Satisfactory completion of a forklift training program.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, Power Point), RF Scanners, WMS functions.
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
• Other Skills: Strong attention to detail, accuracy, and accomplish job tasks in a timely manner; good organizational and personnel skills; good communication skills, written and oral; good leadership, supervision, and planning skills; able to work flexible schedules, including nights and weekends; able to work in unregulated temperatures within the warehouse during the warmer and colder months.

Minimum Required Qualifications

• Education and/or Experience: High School Diploma or GED, 2 years of supervisor experience in supply chain/logistics/warehousing.
• Certificates, Licenses, Registrations or Professional Designations: Able to pass TSA Security Treatment Assessment (STA), able to pass Transportation Security Training Requirements and recertify annually.
• Other: Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months.

Prioritised Qualifications

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience.
• 3PL management experience strongly preferred.

CORE COMPETENCIES

• Leader of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving
• Independent Contributor: Accountability, Communication / Building Partnership, Customer Orientation, Developing Oneself, Drive for Results, Embracing Change, Problem Solving, Professional Competencies