Quality Services Coordinator

Position

The Quality Services Coordinator is responsible for the quality activities for the Youth and Family Services and the Adult Behavioral Health and Developmental Disability Services programs. This person will assist in organization-wide quality activities under the direction of the Director of Quality Services within the Quality Assurance & Research Team.

Minimum Qualifications

• Bachelor’s degree in a related field
• Two years of experience in support of social service programs
• Demonstrated ability in the areas of written and verbal communication, as well as excellent interpersonal skills
• Skilled in Microsoft Office Suite
• Experience with diverse community populations including young adults and adults with behavioral health needs, New Jersey regulatory bodies, New Jersey Medicaid, and/or Managed Care is highly preferable
• Knowledge of electronic health record applications is a plus

Principal Responsibilities

• Provide support to the Director in daily quality service operations of Northern New Jersey programs
• Collaborates with program teams during accreditation periods
• Provide training and guidance to program teams in accreditation standards during off-cycle timeframes
• Collaborates with program teams during licensure reviews
• Provide training and guidance to program teams in licensure, government partner, and organizational standards
• Works closely with the Director to prepare for and facilitate monthly and quarterly meetings including but not limited to site safety, incident review, performance improvement, and infection control
• Primary contact for AWARDS Help Desk inquiries; finding resolutions and providing support
• Supports the Quality Assurance & Research department with other organization-wide activities including but not limited to internal audits, mock surveys, individual served satisfaction surveys, program outcomes, policy review and other performance improvement initiatives as assigned

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth.

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.