Quality Program Strategist

About the job

The Quality Program Strategist manages strategic quality programs impacting organizational performance across national rankings, payer programs, patient experience, and clinical registries. This role translates program requirements, benchmark results, scorecards, and analytic insights into prioritized operational improvement strategies.

Responsibilities

• Supports and manages the development and execution of performance improvement strategies across targeted areas in alignment with quality priorities.
• Makes assessments of performance opportunities, risks, documentation gaps, alignment issues, and operational barriers.
• Designs, coordinates, and implements improvement initiatives, including patient experience programs, in partnership with key leaders and stakeholders.
• Evaluates and optimizes the use of clinical registries and coordinates organizational response to clinical database insights.
• Works in close collaboration with VDOA to define analytic needs, validate data interpretation, and monitor outcomes.
• Tracks progress against improvement plans, escalates barriers, and prepares leadership updates, executive summaries, and performance narratives.

Requirements

• Bachelor’s degree in health administration, nursing, public health, quality improvement, health informatics, business administration, or a related area of study, or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be obtained.
• Five (5) years of experience in healthcare quality, performance improvement, clinical operations, value-based programs, patient experience, registry management, or healthcare program management.

Qualifications

• Bachelor’s degree in health administration, nursing, public health, quality improvement, health informatics, business administration, or a related area of study, or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be obtained.
• Master’s degree in health administration, nursing, public health, quality improvement, health informatics, business administration, or a related area preferred.
• Experience with hospital quality programs, national rankings, payer quality programs, value-based care, patient experience, or clinical quality registries preferred.
• Experience developing improvement plans, executive briefings, scorecard narratives, and program performance updates preferred.

Skills

May complete unit/department-specific duties as outlined in department documents.

Benefits

Health, vision and dental insurance coverage starting day one
Generous paid leave and paid time off, including ten holidays
Multiple retirement options, including 100% matching up to 8% and full vesting in three years
Tuition assistance for employees (75%) and immediate family members (50%)
Discounts on cell phone plans, rental cars, gyms, hotels and more

Pay

$90,251 to $147,284 per year, based on experience

Schedule

Monday – Friday, 8:00am – 5:00pm