Quality Program Manager

What You’ll Do

• NSF Certified for Sport Program Management: Own day-to-day coordination of the NSF Certified for Sport program across applicable products. Coordinate required testing, sample submissions, documentation, and follow-ups with NSF, internal teams, labs, and co-manufacturers.
• QMS and Testing Program Management: Maintain and continuously improve the Quality Management System (QMS) and all Standard Operating Procedures (SOPs). Establish and manage change control, deviation management, and Corrective and Preventative Action (CAPA) processes.
• OOS, CAPA, and Issue Resolution: Own all quality documentation (batch records, COAs, specifications) and ensure compliance. Support investigation and resolution of out-of-specification results, nonconformances, and quality issues.
• Testing & External Partnerships: Serve as a key point of contact for quality-related follow-ups with co-manufacturers, labs, and external partners. Partner closely with Operations, R&D, and Regulatory to ensure quality requirements are understood and executed.
• Stability Testing: Manage ongoing stability (shelf life) testing protocols across multiple product categories and launch new tests as needed. Responsible for tracking, logging, and actioning data as testing progresses and make strategic recommendations to the business based on project outcomes.

Requirements

• 3–6 years of experience in quality or compliance within dietary supplements, food, beverage, consumer health, or a related CPG category.
• Gummy manufacturing experience is a major asset.
• Ownership Mindset: You take full responsibility for delivering results, not just completing tasks.
• Execution Excellence: Strong organizational skills, attention to detail, and the ability to juggle competing priorities without dropping the ball.
• Non-technical Communication: Excellent communication skills with the ability to translate technical quality concepts for non-technical stakeholders.
• Vendor & Partner Management: Experience managing third-party lab relationships and interpreting analytical results.
• Bias for Action: You don’t wait for direction to fix issues. You see the problem, solve it, and improve the process.
• Adaptability: Comfortable operating in a fast-paced, high-growth startup environment.

Nice to Have

• Experience with Eurofins, NSF Cert for Sport testing, and other supplement certifications.