Quality Program Manager

About the role

We are seeking a Quality Program Manager as a Subject Matter Expert (SME) responsible for setting, supporting the conformity of the Quality Management System, and implementing quality standards at site. This role involves leading all quality improvement activities, working with different departments, and bringing an enhanced quality culture.

Responsibilities

• Lead and drive quality program at site including all best practices
• Aligns Quality program with the goals of business/customer and supports the development of strategic quality initiatives at the site
• Implement critical to Quality metrics for the site that ensures customer receives quality product and drives the site quality program to meet the site quality KPIs
• Lead external audits, customer audits and regulatory audits of the sites
• Drives quality program at site to improve customer experience of the product
• Lead investigation of customer complaints and waivers to identify root causes and validate the effectiveness of the actions
• Lead statistical process/quality control charting for all the products manufactured at the site and coordinate with site team to trigger actions to deviations
• Lead disposition of products to the customer and if necessary, discuss suspension of production as appropriate based on quality concerns
• Ensure that all company safety rules and regulations are followed and promote general plant safety
• Participate in supplier qualification/development activities
• Work closely with plant leadership team to ensure all necessary controls are enforced to be compliant with IATF 16949 2016
• Participate in process improvement teams and recommend improvements that align with the quality programs

Requirements

A bachelor’s degree in chemical engineering or any related field is required. Minimum of 10 years of experience in a manufacturing environment with strong experience in product quality; chemical manufacturing experience a plus. Knowledge of ISO 9001 2015 Quality Management System trained. cGMP/Halal/Kosher/IATF 16949 trained is a plus. Leadership expertise and ability to lead project teams. Strong analytical skills and highly organized with the ability to work in a matrixed organization. Experienced professional with developing knowledge of the technical field and working knowledge of business processes, technologies and applications. Six Sigma Black Belt certification, preferred. Knowledge of statistical tools such as Minitab or equivalent. Data based, and results driven with strong action orientation combined with practiced risk management abilities.

Qualifications

Knowledge of ISO 9001 2015 Quality Management System trained. cGMP/Halal/Kosher/IATF 16949 trained is a plus. Leadership expertise and ability to lead project teams. Strong analytical skills and highly organized with the ability to work in a matrixed organization. Experienced professional with developing knowledge of the technical field and working knowledge of business processes, technologies and applications. Six Sigma Black Belt certification, preferred. Knowledge of statistical tools such as Minitab or equivalent. Data based, and results driven with strong action orientation combined with practiced risk management abilities.

Skills

Strong analytical skills, highly organized, ability to work in a matrixed organization, developing knowledge of the technical field, working knowledge of business processes, technologies and applications, Six Sigma Black Belt certification, knowledge of statistical tools such as Minitab or equivalent, data based, and results driven with strong action orientation combined with practiced risk management abilities.

Benefits

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

A work environment where safety is always the number one priority.

Competitive base salary is reflective of your skills and experience with an annual incentive bonus.

Access to top-tier family-friendly health programs including medical, prescription drug, dental, vision, life insurance coverage, and various voluntary benefits.

Excellent retirement plan including up to 6% defined company contribution; Generous 401k matching program.

Attractive share ownership plan.

Comprehensive leave policies which cover all the moments that matter in life PTO (paid time off), paid holidays, and paid bereavement leave.

A generous parental leave policy, which ensures you’re able to spend quality time with your new family.

Discount programs for leisure purposes and access to Virgin Pulse with incentives supporting your wellbeing.

Employee Assistance Program (EAP), which provides confidential counselling or expert guidance for you and your family to help get through life’s challenges.

Pay

Competitive base salary is reflective of your skills and experience with an annual incentive bonus.

Schedule

Flexible schedule to accommodate the needs of the position and the individual.