Quality Program Manager

About the role

Neko's clinic QA infrastructure is in active development, and this role is central to shaping what it becomes. As QA Program Manager, you will design, build, and run the quality assurance framework for Neko's outpatient clinic network: defining what quality looks like in our setting, building the data and reporting infrastructure to track it, and driving cross-functional improvement initiatives that keep patient safety and member experience at the centre. This is a build role. You will be designing the standard, not auditing against an existing one. You will work closely with clinical leads, operations managers, and engineering teams, and report directly to the Global Medical Quality Lead.

Responsibilities

In the first 6-12 months, you will:

• Map the current state of clinical QA processes across Neko's outpatient clinics, identify gaps against applicable standards, and produce a prioritised remediation roadmap approved by the Global Medical Quality Lead.
• Design and embed a scalable QA program framework suited to Neko's outpatient, preventive health model: audit cadence, data review cycles, and clear accountability for quality metrics at clinic level.
• Build and operationalise a quality data review process: define the key indicators, establish data collection from existing systems, and deliver a recurring dashboard that enables clinical and operational leadership to act on trends.
• Lead at least two cross-functional QA improvement initiatives, working across clinical, operations, and technology teams, with measurable improvement against a defined baseline.
• Develop and maintain quality documentation, including SOPs, audit tools, and training materials, that are accurate, accessible, and actively used by clinic teams.

Requirements

• 5-10 years of experience in quality assurance, program management, or a closely adjacent function, with at least 3 years in a healthcare or regulated clinical setting.
• Proven experience in outpatient, primary care, or ambulatory care quality: you have designed and run QA programs where the framework did not already exist, not just audited against one that did.
• Track record of building quality data review processes: defining metrics, working with operational data, and turning trends into actionable improvements.
• Strong program management capability: structured thinking, cross-functional stakeholder management, and the ability to drive initiatives to completion across clinical and non-clinical teams.
• AI fluency: you are comfortable using data tools and AI-assisted analysis to improve quality review, and you apply sound judgment on where human oversight is non-negotiable.

Preferred Qualifications

• Experience in medical device quality or a regulated environment (ISO 13485, EU MDR, or equivalent), which brings familiarity with documented quality management systems.
• Background in population health, patient safety, or insurance or managed care quality programs, providing cross-sector signal on outcome measurement.
• Experience in a scaling health technology company where quality infrastructure was being built rather than maintained.

Benefits

• A genuine build opportunity: this person shapes what Neko's clinic QA system becomes, not just how it runs.
• Direct access to clinical leadership: you report to the Global Medical Quality Lead with visibility across the full Neko clinical organisation.
• Mission that is tangible and urgent: proactive healthcare for everyone, supported by quality systems that protect both members and the clinical team.
• A technology-forward environment: AI and data tools are embedded in how Neko operates, and this role is expected to bring that lens to quality work.
• Rare combination of clinical, operational, and technology scope in a single role, at a company scaling meaningfully and fast.