Quality Program Manager (Germantown)

Location: Germantown, TN

About the role

Responsible for implementing and maintaining a systemic quality focus utilizing Six Sigma tools and methodologies for both product and process improvement. This role achieves quality objectives by partnering with a centralized shared services organization and geographically distributed business functions.

Responsibilities

• Lead Lean Six Sigma projects and Root Cause Analysis investigations to achieve sustainable corrective and preventive actions
• Manage the quality assessment and roll-out of automation tools across the TK Elevator Business Unit
• Lead, facilitate, and manage LEAN workshops and affiliated actions
• Review and analyze quality concern reporting data, and work with Shared Service Center (SSC) departments to implement containment, preventative action, and continuous improvement projects
• Support process optimization efforts identified by department directors and SSC Leadership
• Drive business process controls through effective implementation of the Quality Management system, standard operating procedures, key performance indicators, and metrics
• Successfully manage cross-functional projects across organizational boundaries
• Provide technical and process expertise to teams and customers
• Develop strong relationships with functional clients to ensure support and achievement of strategic objectives
• Support development and implementation of Lean Six Sigma training
• Mentor others in the use of continuous improvement methodologies
• Ensure delivery of deployment benefits/results
• Realize gains by leading Lean Six Sigma projects and supporting project teams to achieve and sustain improvements
• Provide a sense of urgency for results through project review and metrics (Formal project review process)
• Act as an agent for quality cultural rejuvenation and change

Requirements

• Bachelor’s degree in a technical or financial field
• Minimum 5 years in a cross-functional quality position or 5 years of leading teams with a focus on process improvements
• Shared Service Center experience (Accounts Receivables, Accounts Payables, Contracts, Billing, Purchasing)
• Experience leading Lean Six Sigma projects
• High technical competency in continuous/process improvement methodologies such as DMAIC, Lean, DFSS/process design, process management, and change management
• Demonstrated success delivering complex projects; expert in project management and execution
• Executive presence and leadership skills; ability to hold attention, exude confidence, and lead
• Six Sigma Belt (Green Belt or Black Belt) trained or certified
• Evidence of effective execution in a matrix organization
• Energizing and effective leader – able to motivate others to excel
• Proven strong verbal and written communication skills at all levels of the organization
• Demonstrated ability to deliver results against organization goals
• Demonstrated ability to address and resolve complex technical issues
• Shown ability to adjust tactics and methods to address changes within a dynamic business environment
• Solid analytical ability for both situations and data
• Proven ability to integrate cross-functionally
• Self-motivated and independent
• Ability to work under pressure and meet deadlines

Preferred qualifications:

• Project Management Professional experience
• Black Belt certification
• Data analysis experience
• Experience in a Shared Service Center environment in one or more of the following finance functional areas: accounts payable, accounts receivable, cash applications, purchasing, contracts, and billing

Benefits

Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered:

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)