Quality Process Owner

Location: 30 Inip Dr, Inwood NY 11096

Pay

Annual salary range: $100,000–$120,000

Benefits

• Paid time off
• 401k, with company match
• Company-sponsored life insurance
• Medical, dental, and vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee discounts
• Free hot healthy meals for unit operations roles

Responsibilities

• Oversee that all agreed customer requirements are consistently met within the local operations.
• Coordinate efforts to uphold internal quality standards and specifications.
• Define and establish local quality standards and processes to address specific unit needs.
• Implement and maintain local Quality Management System (QMS) aligned with global standards.
• Support execution of the Quality Roadmap milestones and strategic initiatives.
• Implement mechanisms to monitor quality performance, identify trends, and report deviations or risks to relevant stakeholders.
• Analyze quality metrics to drive data-informed decisions and corrective actions.
• Drive local governance and auditing activities to ensure compliance and identify areas for enhancement.
• Lead local quality projects aimed at improving product and service delivery.
• Support root cause analysis of quality issues and lead the implementation of preventive and corrective actions.
• Identify and facilitate opportunities for continuous improvement within local operational processes.
• Collaborate across departments to ensure seamless integration of quality practices within daily operations.
• Act as a liaison between the unit and regional/global quality teams to support alignment and consistency.
• Lead the investigation of customer complaints and trends, delivering timely and precise reports to commercial and customer service teams.
• Promote and instill a culture of quality awareness across all levels of the unit.
• Develop and deliver quality training to operations teams to support understanding and execution of standards.
• Lead local quality awareness campaigns and initiatives to engage staff and reinforce best practices.

Requirements

• Minimum of bachelor’s degree in a related field or equivalent field experience; advanced degree in a related field desirable. Master’s degree preferred.
• Minimum of 2 years of professional experience in quality management, with demonstrated career growth.
• Experience in implementing and maintaining quality systems, standards, and audits.
• Preference for experience in airline catering and/or multi-site manufacturing environment.
• A proven track record of successful results.

Skills

• Strong computer literacy and good knowledge of Microsoft Office including Word, Excel, PowerPoint.
• Proficiency in quality assurance tools and methodologies.
• Excellent interpersonal, influencing, verbal, and written communication skills.
• Exemplary English writing skills, with reading and writing proficiency in multiple languages.
• Proven teamwork experience in a fast-paced environment.
• Passionate and self-motivated.
• Detail-oriented, flexible, and responsive.
• Ability to handle multiple tasks and meet tight deadlines.
• Strong understanding of ISO 9001 requirements, including risk-based thinking, process approach, and continual improvement.
• Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels of the organization.
• Strong analytical and problem-solving capabilities, coupled with a results-oriented mindset and a commitment to continuous improvement.
• Visionary thinking and a passion for pushing the boundaries of what's possible in quality strategy and execution, with a focus on developing innovative solutions.
• Strategic thinking and execution—ability to translate global strategy into local action plans.
• Stakeholder engagement—skilled in aligning priorities across regional and senior stakeholders.
• Data & systems proficiency—familiarity with FACs, OTP, and AI tools for quality management.
• Customer-centric mindset—experience with VoC programs and customer satisfaction initiatives.
• Change management & communication—proven ability to lead transformation and foster quality culture.
• Innovation & technology awareness—ability to assess and integrate emerging technologies into processes.

Core Competencies

• Thinking: Information search and analysis & problem resolution skills.
• Engaging: Understanding others, team leadership, and developing people.
• Inspiring: Influencing and building relationships, motivating and inspiring, communicating effectively.
• Achieving: Delivering business results under pressure, championing performance improvement, and customer focus.
• Demonstrated values: Excellence, Integrity, Passion, and Accountability.