Quality Process Manager

About the role

Seize your opportunity to make a personal impact as a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA). GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) in Austin, Texas, you will help ensure today is safe and tomorrow is smarter.

Responsibilities

• Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program.
• As the Quality & Process Manager, lead enterprise quality management across Infrastructure Operations—ensuring all deliverables, operational outputs, and service line activities consistently meet VA performance standards.
• Oversee quality governance, develop and maintain quality control plans, direct compliance reviews, validate documentation accuracy, and ensure adherence to VA’s technical, schedule, cost, staffing, and management performance metrics.
• Partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across all projects and services.
• Manage enterprise‑wide quality measurement systems, maintain dashboards and performance logs, track milestones, evaluate responsiveness and technical correctness, and coordinate cross‑team process improvements.
• Proactively identify risks, document resolutions, align processes across teams, and support stable, reliable program delivery.
• Engage directly with VA leadership and stakeholders to clarify expectations, provide visibility into performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement efforts.
• Ensure communication practices provide transparency, alignment, and trust across IO operations.
• Drive continuous improvement by identifying process gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation—ensuring IO delivery remains disciplined, repeatable, reliable, and continuously improving.

Requirements

• Bachelor’s degree or equivalent and 5 years of related experience
• Experience leading quality management, performance analysis, or process governance in enterprise IT environments
• Demonstrated expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards
• Strong understanding of ITSM, service delivery operations, and enterprise‑class process management
• Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy
• Experience developing quality plans, audit artifacts, performance dashboards, and corrective‑action processes
• Excellent written, analytical, and stakeholder communication skills
• Ability to collaborate across service lines, technical teams, and federal organizations
• Must be able to obtain a Public Trust clearance
• U.S. citizenship required