Quality Control and Process Manager

What You’ll Do

• Training & Process Adoption
• Design, develop, and deliver comprehensive training programs.
• Monitor and drive firm-wide adoption of standardized workflows.
• Create accessible training aids, guides, and modules.

Quality Standards & Compliance

• Establish, maintain, and enforce robust quality control benchmarks.
• Conduct regular internal audits.
• Identify compliance risks or deviations from quality standards.
• Implement immediate corrective action plans.

Quality Metrics & Reporting

• Define, track, and analyze key performance indicators (KPIs).
• Develop clear, data-driven dashboards and regular reports.
• Pinpoint recurring operational bottlenecks or systemic quality vulnerabilities.

Process Improvement

• Champion a firm-wide culture of Continuous and Never-Ending Improvement (CANI).
• Audit existing workflows for inefficiencies.
• Lead root-cause analysis initiatives.
• Recommend modern automation tools, software integrations, or methodology updates.

Core Process Documentation

• Own the centralized firm library of Standard Operating Procedures (SOPs), process maps, and operational manuals.
• Maintain documentation with crystal clarity.
• Keep SOPs updated as systems, technologies, or regulatory demands evolve.
• Translate complex technical or regulatory requirements into operational workflows.

Cross-Functional Process Support

• Collaborate with leaders across various departments.
• Ensure seamless inter-departmental handoffs.
• Help individual departments map out, refine, and troubleshoot their unique localized processes.
• Ensure changes do not create friction or compliance risks in upstream or downstream workflows.

What’s in it for you?

• Total rewards package including medical, dental, and vision benefits, disability and life insurance, PTO, paid holidays, volunteer time off, and parental leave.
• 401(k) plan and Employee Assistance Program.

Requirements

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field.
• 5+ years of experience in process management, quality control, or operations within the Financial Services industry (preferred).
• Lean Six Sigma (Green or Black Belt), BPM (Business Process Management), or equivalent process improvement certifications.
• Proficiency with process mapping tools and project management platforms.
• Exceptional attention to detail, strong analytical problem-solving skills, and interpersonal tact.