Quality (Plant) - Senior Manager, Plant Quality

Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything we achieve. Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s contribution is valued and celebrated. We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty specializes in the development and manufacturing of beauty, personal, and home care products, working with various brands, retailers, and businesses to create custom formulations and products tailored to their needs. This includes skincare, haircare, bath and body products, fragrances, and more. Safety is a core value at Voyant Beauty, and we prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.

About the Role

The Senior Manager of Site Quality Operations is responsible for developing and executing the site quality strategy in partnership with the site General Manager, enabling the firm to continue as an industry leader in production and quality operations. This role oversees all elements of the site quality strategy, including managing tactical quality teams, monitoring and releasing materials/product, and hosting regulatory inspections and customer visits. The primary responsibility is ensuring overall compliance of the site to customer and regulatory agency requirements. The successful candidate will have a strong history of compliance system management at a manufacturing location in cosmetic, pharmaceutical, or medical device industries, along with a proven track record in people leadership and communication.

Responsibilities

• Ensure site and product compliance with all applicable customer, certifications, and regulatory agencies (e.g., FDA, Health Canada, EMA), including:
  • Direct the site on quality compliance standards and expectations.
  • Manage the Batch Release Process, including scheduling and assigning employees to meet operational requirements.
  • Oversee the site’s nonconformance, investigation, and CAPA program.
  • Manage the site’s external (customer) specification documentation process, including the Fill & Assembly Specification process.
  • Oversee the site’s Customer Complaint and Internal Audit program.
  • Manage the site’s Analytical and Microbiological laboratories and their associated testing.
  • Oversee In-Process and Incoming Inspection processes.
  • Review, comply with, and manage customer quality agreements.
  • Manage the Document Control and retention programs.
  • Author, review, and approve site-level documents and records as required.
  • Monitor compliance to the training program and ensure training records are maintained and retrievable.
• Report status of quality system and manage risks, including:
  • Report KPIs and site quality metrics to Operations, Corporate Quality, and Executive Leadership.
  • Ensure continuous improvement in the quality system.
• Serve as the Primary Quality Representative for customers, including:
  • Act as liaison with site customers on commercial quality topics and quality issues.
• Manage audits, including:
  • Host and support all Quality System audits and inspections as the Lead Quality SME.
  • Ensure all audit and inspection observations/findings are addressed in a timely and effective response.
  • Oversee the site internal audit program.

Requirements

• Master's Degree in Science, Engineering, or related field of study (Preferred).
• Bachelor's Degree in Science, Engineering, or related field of study (Required).
• 10+ years in quality assurance and/or regulatory leadership (Required).
• 10+ years of experience with aerosol product manufacturing (Preferred).
• 10+ years in progressive leadership roles within quality organizations with proven success (with multi-shift direct reports) (Preferred).
• 10+ years of strong leadership and communication skills with demonstrated team-building success (Required).
• 10+ years of experience mentoring and supporting development opportunities for direct reports (Required).
• Creative conceptual thinker with strong analytical and problem-solving skills; comfortable with technical issues (Required).

Skills

• Expert knowledge of regulations for Pharmaceutical/OTC, Cosmetic, and Medical Device manufacturing (e.g., cGMP, USP, 21 CFR 820, 210/211, GLP) (High proficiency).