Quality Outcomes Specialist - Hospice

Essential Job Functions/Responsibilities

• Responsible for education related to home health and hospice practices in accordance with regulations and internal policies.
• Serves as a resource to regional and local leaders.
• Analyzes, reviews, and educates branch staff to assure clinical documentation is complete, consistent with care delivered, meets regulatory standards, and is focused on improving outcomes.
• Offers recommendations on electronic medical records, e.g., workflow, coordination notes, to improve documentation on care provided.
• Uses effective interpersonal and communication skills to achieve desired outcomes.
• Affords assistance in the training and use of add-on applications with a goal of streamlining operational processes and improving care delivery.
• Maintains current evidence-based clinical guidelines and best practices, organization’s protocols, and policies.
• Collects and analyzes data and works with local leaders to identify areas for improvement in relation to: CAHPs; OASIS specific QRP measures (HH); HOPE and HCI measures (HS); Value Based Purchasing metrics (HH); Outcome and STAR ratings ((HH); OASIS and documentation deficiencies (HH); Process measure improvement.
• Based on performance and real time data, all support provided to agencies will be determined using a tiered quality system in which the QOS will use to ensure a focused approach to support and education is provided to assigned agencies by the QOS. At a minimum, the QOS will have interaction and engagement with all assigned branches monthly or more based on need (a) Tier 1 agency – Highest rating. Minimum Q30 day engagement; (b) Tier 2 agency – Minimum Biweekly engagement; and (3) Tier 3 agency – Minimum weekly engagement
• Assumes responsibility for continuity, quality, and safety of services in compliance with regulations.
• QAPI support to agencies.
• Fosters collaboration and communication among clinical and non-clinical teams to meet company goals.
• Fosters a positive and collaborative work environment including operations, clinical, and quality team members.
• Maintains professional and technical knowledge through ongoing education and workshops.

Position Qualifications

• Licensed Registered Nurse or Physical Therapist, preferred.
• Must be licensed in all states of assigned territory.
• Current driver’s license in state of residence, reliable transportation, and current auto liability insurance.
• Minimum of 3 years’ experience in QAPI, clinical leadership or education in home health or hospice, preferred.
• Knowledge of OASIS and/or HIS/HOPE data collection required.
• Homecare Homebase experience preferred.
• Ability to travel up to 50% of time within assigned region.
• Understanding of publicly reported quality and patient satisfaction metrics.
• Demonstrates a current working knowledge of Medicare guidelines and the “Conditions of Participation” for Home Health or Hospice.
• Proficiency in Microsoft Teams, Excel, Word, and Outlook; adept at learning new software programs.
• Excellent communication and people skills.