Quality Monitoring Unit Regional Manager

Location: Jasper, TX

This position may be filled statewide.

About the Role

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) department is driven by its mission to deliver quality, cost-effective services to Texans. The Quality and Program Improvement’s Quality Monitoring Program (QMP), Quality Monitoring Unit (QMU) seeks a highly qualified candidate to fill the position of Quality Monitoring Unit Regional Manager (RM). The QMP QMU helps address conditions in Texas Nursing Facilities (NFs) that could be detrimental to the health, safety, and welfare of residents.

The Quality Monitoring Unit Regional Manager (RM) performs highly complex (senior-level) managerial work administering the daily field operations and activities of the Quality Monitoring Unit. The RM works under limited supervision, with moderate latitude for the use of initiative and independent nursing judgment. The RM oversees the day-to-day work of Quality Monitoring Unit (QMU) regional field staff, develops and implements techniques to evaluate the effectiveness of field staff activities, and makes recommendations to policies and procedures. The RM is actively involved in the implementation of changes resulting from new legislation and oversees internal audits and investigations related to staffing and stakeholders. The RM also oversees program analyses and research studies for evidence-based best practices for nursing facilities.

Responsibilities

• Manages the day-to-day activities of QMU regional field staff, ensuring compliance with program and agency policies and procedures.
• Responsible for recruitment, hiring, training, performance evaluations, coaching, discipline, terminations, and separations of QMU regional field staff.
• Conducts staff training and development for current QMU regional field staff to ensure retention of qualified personnel.
• Ensures staff respond promptly to the Random Messaging Time Study (RMS).
• Develops quarterly schedules for on-site quality monitoring visits for regional field staff and approves staff time in CAPPS.
• Reviews and approves field staff travel in accordance with program and agency policies.
• Collaborates with long-term care regulatory staff when scheduling changes become necessary.
• Supervises the work of QMU regional field staff, conducting on-site visits in nursing facilities to evaluate performance.
• Validates the knowledge, skills, and abilities of QMU regional field staff and ensures consistency in disseminating nursing evidence-based best practices.
• Provides technical expertise and guidance regarding field work and reviews staff reports for appropriate content, consistency, and timeliness.
• Oversees internal audits and investigations related to staffing and stakeholders.
• Promotes evidence-based best practices and provides technical education to QMU regional field staff.
• Collaborates with the QMP team to revise and develop in-service presentations and training documents.
• Establishes goals and objectives for the QMP and is actively involved in implementing changes resulting from new legislation.
• Develops guidelines and clinical policies and procedures that form the foundation for technical education and guidance provided to nursing facility staff.
• Identifies areas of need for change via program analyses and makes recommendations to improve operations.
• Communicates with and provides technical education to both professional and non-professional agency and external stakeholders.

Requirements

• Current Texas Registered Nurse license or licensure by a state that recognizes reciprocity through the Nurse Licensure Compact (in good standing).
• Graduation from an accredited four-year college or university with major coursework in nursing or an associate degree in nursing with at least two years of nursing experience.
• Minimum of 3 years of nursing experience.
• Minimum of 2 years of management experience is preferred.
• Experience working in Long-Term Care Nursing Facilities is preferred.
• May require use of a personal motor vehicle to complete job functions; requires a reliable motor vehicle, a current, valid Texas driver's license, and valid automobile insurance.

Skills

• Knowledge of nursing principles and acceptable professional standards of patient care.
• Knowledge of state and federal laws and regulations relevant to long-term care facilities.
• Knowledge of management principles and practices.
• Knowledge of modern office management practices and procedures, including technology tools such as Microsoft Office, SharePoint, and Teams.
• Skill in organizing resources, establishing priorities, balancing team and individual responsibilities, multitasking, and tracking multiple activities.
• Ability to collaborate and coordinate with others in completing assignments.
• Ability to manage program activities, establish goals and objectives, solve problems, make independent decisions, and act on them.
• Ability to supervise, train, and motivate staff to achieve excellence in their work and foster an environment of continuous improvement.
• Ability to handle conflict.

Benefits

Our comprehensive benefits package includes:

• 100% paid employee health insurance for full-time eligible employees.
• A defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.

Pay

$7,480.00 per month

Schedule

• Full-time, regular position.
• Day shift (First).
• Requires up to 50% travel across the state of Texas, including overnight stays and hours other than 8-5, Monday-Friday.
• Ability to perform essential job functions such as sitting, standing, crawling, kneeling, bending, and lifting up to 25 lbs.