Quality Manager (Mitsubishi Chemical Advanced Materials)

Company Mitsubishi Chemical Advanced Materials Inc. Job Description Are you a strategic quality leader who is passionate about developing teams, strengthening quality systems, and driving measurable improvements across manufacturing operations? We are seeking an experienced Quality Manager to lead the Quality function at our Reading facility and help build a culture centered on accountability, customer focus, continuous improvement, and operational excellence. Reporting to the Plant Manager, this role leads a team of three and has broad influence across the site and North American operations. You will shape plant quality strategy, strengthen management systems, improve process capability, partner directly with customers, and drive initiatives that reduce risk and enhance overall plant performance. This is an excellent opportunity for a hands-on leader who can move seamlessly between strategy, people leadership, technical problem-solving, and customer engagement. What You’ll Do Lead Quality Strategy & Develop the Team Lead, coach, and develop the site Quality organization, including staffing, performance management, and capability buildingEstablish and execute the plant’s Quality strategy aligned with North American and corporate objectivesFoster a culture of quality, accountability, and continuous improvement across all functionsLead selected Americas Quality projects and initiatives requiring cross-functional and cross-site collaboration Own Quality Systems & Compliance Own and continuously improve the site’s Business Excellence System (BES)Ensure quality systems remain effective, sustainable, and aligned with applicable standards and business requirementsSupport compliance with frameworks such as ISO 9001, ISO 13485, ISO 17025, AS9100, and RC 14001Serve as the primary site contact for customer and third-party auditsMaintain the integrity of quality policies, procedures, records, and regulatory documentation Drive Performance & Continuous Improvement Define, monitor, and report key quality KPIs, including defects, Cost of Poor Quality (COPQ), customer complaints, and audit findingsLead root cause analysis and corrective and preventive action (CAPA) effortsDrive Lean Six Sigma and continuous improvement initiativesUse SPC, statistical analysis, and data-driven problem-solving to identify trends, reduce risk, and improve performance Champion Customer Quality Serve as the primary quality liaison for customers, including issue resolution and site visitsEnsure timely and effective responses to customer complaints and returnsPartner across departments to troubleshoot issues and improve product and process performanceBuild strong relationships with internal and external stakeholders while maintaining a customer-focused approach Lead Audit & Governance Programs Lead internal audit programs across North American sitesEnsure effective documentation, reporting, corrective action, and follow-up of audit findingsSupport customer, third-party, and regulatory audit readinessPromote consistent quality practices and best-practice sharing across the organization Strengthen Product & Process Quality Ensure raw materials and finished goods meet specifications and applicable compliance requirementsProvide oversight of laboratory operations and testing methods, as applicableSupport product compliance initiatives related to REACH, RoHS, industry-specific requirements, and other regulatory standardsPartner with Operations and other functions to improve manufacturing performance and reduce quality risk Build Quality Capability Across the Organization Facilitate quality awareness and education throughout the site and broader North American organizationProvide training in Quality Assurance, problem-solving, auditing, and Quality SystemsPromote best-practice sharing in quality systems, continuous improvement, metrology, and statistical applications What We’re Looking For Bachelor’s degree in Engineering, Quality, Business, or a related field desired5–10 years of quality leadership experience within a manufacturing environment2+ years of supervisory or people leadership experienceStrong knowledge of Quality Management Systems, SPC, root cause analysis, and CAPA methodologiesExperience with ISO and regulatory compliance frameworksStrong understanding of product compliance requirements and the ability to assess compliance, conduct reviews, and provide organizational guidanceExperience with Microsoft Office, MRP systems, and MinitabExcellent verbal and written communication skillsDemonstrated ability to manage multiple complex prioritiesStrong influencing skills with the ability to work effectively across functions, locations, and organizational levels Preferred Qualifications Lean Six Sigma Black BeltAmerican Society for Quality certifications such as CQA, CQE, or CQMExperience with ISO 9001, ISO 13485, ISO 17025, AS9100, or RC 14001Product compliance knowledge related to REACH, RoHS, Clean Water Act requirements, or industry-specific regulations Travel Approximately 10–25% travelTravel may include other Americas facilities, customer locations, and suppliersSome international travel may be required Why Join Us? Lead the Quality function at a key manufacturing operationDevelop and influence a dedicated Quality teamShape site-level quality strategy while contributing to broader Americas initiativesDrive meaningful improvements in customer satisfaction, process capability, and operational performanceLead quality transformation through Lean Six Sigma and data-driven problem-solvingCollaborate across Operations, Engineering, Commercial, and regional Quality teamsCompetitive compensation and comprehensive benefits package If you are a quality leader who enjoys developing teams, solving complex manufacturing challenges, strengthening systems, and driving measurable business improvement, we encourage you to apply today. The salary range for this position is $90,000.00 - $130,000.00 USD Annual. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status Mitsubishi Chemical Advanced Materials Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email MCA-MBX_accomodations@m-chem.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. The law requires Mitsubishi Chemical Advanced Materials Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights Mitsubishi Chemical Advanced Materials Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information As a Federal Contractor, Mitsubishi Chemical Advanced Materials Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.