Quality Manager - Data Center

About the role

CBRE DIRECTLINE, a CBRE Data Center Solutions business, is seeking a Construction Quality Manager (QM) to support our project management and leadership teams by providing managerial oversight of the site-level quality assurance and control processes for one or multiple construction projects. The QM ensures that all project activities meet the highest standards of quality, compliance, and safety, while driving continuous improvement in construction practices.

Core Responsibilities

• Manage implementation, monitoring, and maintenance of the project level Quality Management System and procedures, including:
  • Quality Control inspections and reporting.
  • Process audits and evaluations of effectiveness and efficiency.
  • Quality improvement projects initiated to achieve optimal project efficacy and process efficiency.
  • Monitor and manage quality issue processes to ensure timely and accurate reporting and remediation procedures.
  • Identify and prioritize continuous improvement opportunities. Activate and lead improvement initiatives with Program Manager approval.
  • Develop and train quality professionals included in each of the projects’ staffing networks.
• Contribute to development, implementation, and management of the comprehensive Quality Management System (QMS) for construction projects.
  • Manage implementation of quality objectives, policies, and procedures to align with organizational goals and client requirements.
  • Ensure consistent adherence to quality standards across all project phases, from planning to completion.
• Oversee and coordinate all procedures pertaining to site inspections, testing, and audits to verify compliance with project specifications, codes, and regulations.
  • Monitor the quality of materials, workmanship, and processes to identify and address potential issues proactively.
  • Establish and enforce corrective action plans for non-conformance and monitor their effectiveness.
• Manage procedures that keep accurate and up-to-date records of quality inspections, test results, non-conformance reports, and project documentation.
  • Prepare and deliver regular quality performance reports to project stakeholders and senior management.
  • Ensure all project documentation complies with regulatory and contractual requirements.
• Ensure that construction activities adhere to industry standards, regulatory requirements, and client specifications (e.g., ISO 9001, ASTM, ACI, and local building codes).
  • Stay updated on changes in codes, regulations, and industry best practices and integrate them into project processes.
• Lead and mentor quality control teams, providing training and support to ensure consistent application of quality processes.
  • Collaborate with project managers, engineers, contractors, and clients to address quality concerns and manage resolution of issues efficiently.
  • Promote a culture of quality awareness and accountability among all project stakeholders.
• Identify opportunities to improve construction processes, reduce defects, enhance overall project quality, and coordinate implementation of CI initiatives across multiple projects.
  • Implement best practices and innovative solutions to drive continuous improvement in quality management, achieving continuity across all assigned projects.
• Conduct risk assessments to identify potential project quality-related issues and develop mitigation strategies.
  • Monitor project progress to ensure timely resolution of quality risks and challenges.
• Assist in on-site training of quality and field staff on implementation and maintenance of quality standards, inspection techniques, and proper documentation processes.

Education

• Bachelor’s degree in civil engineering, construction management, business administration, or 7 years equivalent experience in a related field required.
• Minimum 5-7 years of experience in construction quality management or a similar role required.
• 3-5 years of experience in data center construction or telecommunications installation preferred.
• Proven experience managing quality on large-scale construction projects.
• Expertise in telecommunications construction materials, methods, and processes.
• In-depth knowledge of industry standards, codes, and regulations (ISO, ASTM, ACI, OSHA, etc.).

Skills

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in quality management software and tools.
• Effective communication and interpersonal skills to engage with diverse teams and stakeholders.

Requirements

• OSHA 30 Construction Safety Certification required.
• Certified Construction Quality Manager (CQM) preferred.
• Lever Lean Six Sigma Green Belt or equivalent required.
• Lever Six Sigma Black Belt Certification preferred.
• ACI or ASTM certifications related to construction quality.

Working Conditions

Work conducted in a Construction Office environment. Requires regular visits to active construction zones, with potential exposure to varying weather conditions and construction hazards. May involve occasional travel to other regional project locations and extended work hours to meet project deadlines are rare but possible.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.