Quality Management System, QMS Coordinator

About the role

The Quality Management System (QMS) Coordinator will join Dessert Holdings in Newburyport, MA. This position focuses on the development and maintenance of the company’s Quality Management System, including monitoring, assessing, and facilitating compliance to program requirements.

Responsibilities

• Coordinate and support GFSI certification audits (BRC, SQF, FSSC22000) for assigned facilities, including audit preparation, risk assessments, and validations.
• Conduct quality system audits and appraisals to ensure compliance with food safety, regulatory, customer, and certification requirements.
• Manage and maintain sustainability programs, including RSPO, Fair Trade USA, and Rainforest Alliance certifications.
• Oversee the Gluten‑Free Certification Program, including audit coordination and ongoing compliance activities.
• Participate in customer audits and support responses to audit findings and corrective actions.
• Lead internal audit programs, track corrective actions, and ensure timely resolution of compliance issues.
• Partner with cross‑functional teams to develop, implement, and improve food safety and quality programs.
• Coordinate and participate in mock recall exercises to validate product traceability and recall readiness.
• Prepare and communicate audit results, compliance status, and corrective action progress to stakeholders.
• Manage document control processes, ensuring quality and food safety documentation remains accurate, current, and compliant.
• Support training program development and delivery related to food safety, quality, and regulatory requirements.
• Maintain food fraud vulnerability assessments for ingredients and packaging materials.
• Provide backup support for Kosher certification program administration and compliance activities.
• Assist Regulatory and Quality Assurance teams with customer portals, special projects, and other compliance initiatives as assigned.

Qualifications

• Bachelor’s degree or diploma in Food Science, Quality, or equivalent education.
• Intimate knowledge of HACCP and quality management systems.
• Strong computer skills, including Microsoft Office.
• Strong interpersonal and communication skills.
• Ability to multitask and work well under pressure.
• Ability to work in an office, laboratory, or manufacturing production environments.
• Willingness to travel up to 20% to facilities in other states for project‑related work.

About Dessert Holdings

Dessert Holdings is a collection of premium dessert companies and brands, including The Original Cakerie, Lawler’s Desserts, Atlanta Cheesecake Company, Steven Charles, Dianne’s Fine Desserts, Kenny’s Great Pies, and Willamette Valley Pie Company. Owned by Bain Capital and headquartered in St. Paul, Minnesota, the company employs more than 3,500 people across ten manufacturing facilities and is experiencing rapid growth.