Quality Improvement Specialist

About the role

The Quality Improvement Specialist is responsible for conducting site visits, reviewing client records, evaluating care, compiling audit data, developing reports, and facilitating meetings. This role requires candidates to reside in the South Georgia area and travel a minimum of 3 days weekly.

Responsibilities

• Conducts site visits and reviews client records to evaluate the adequacy and appropriateness of care.
• Compiles audit data and documents findings for review with site management.
• Develops detailed reports of strengths and areas of necessary improvement and shares findings with funders.
• Identifies trends and issues within programs and clients and provides input into resolution.
• Facilitates monthly meetings for sites scoring less than 70% on QA reports, consisting of QIS, State Director, Program Director, and Administrative Assistant.
• Develops detailed reports containing risk areas, strengths, improvements needed, and suggested action plans; shares identified issues with State Director.
• Monitors program activities to ensure adherence to Gateway's clinical procedures and standards.
• Completes reports and summaries to ensure improvements progress in all areas identified.
• Works with funders, State Clinical Director, State and Program Director at assigned sites to develop quarterly training tailored to individual facilities.
• Assists in developing reporting mechanisms to evaluate standards of compliance and quality of care, establishes review criteria, recommends standards and measures, and selects methodologies for data retrieval.
• Collaborates with on-site and off-site GDC Leadership.
• Completes administrative tasks as directed (client documentation, payroll/PTO approval, weekly MDT/staff meetings, program schedules).
• Provides clinical supervision in the absence of an on-site clinical supervisor (group observations, clinical chart auditing, individual supervision, clinical training).

Requirements

• Bachelor’s degree in a human services, behavioral health, or related helping profession.
• Current licensure as an LPC, LCSW, or LMFT; or certification as a CAC II or CADC II with eligibility to provide clinical supervision preferred.
• Five (5) years of relevant experience, preferably in substance use disorder treatment, addiction recovery, or behavioral health, including some supervisory or leadership experience.
• Valid driver’s license, proof of insurance, and acceptable driving record.

Knowledge, Skills & Abilities

• Knowledge of healthcare administration regulations, quality improvement principles, and state and federal standards governing substance use disorder treatment programs.
• Experience with auditing, compliance monitoring, program evaluation, project management, clinical supervision, and staff training preferred.
• Experience working with justice-involved or incarcerated populations and substance use disorders preferred.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Strong analytical, documentation, and organizational skills, with the ability to evaluate data, identify trends, and produce clear reports and recommendations.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with interdisciplinary teams, regulatory agencies, and diverse stakeholder groups.
• Demonstrated ability to work independently, exercise sound judgment, manage multiple priorities, and meet deadlines with minimal supervision.

Physical Requirements

• Sedentary work involving sitting most of the time. Walking and standing are required only occasionally.
• Proofreading and checking documents for accuracy on a continual basis.
• Able to use a keyboard and video display terminal to receive, retrieve, and/or audit information and data.
• Must possess sight/hearing/speech sense, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Normal or corrected vision in order to read and audit files.

Benefits

• Health and Wellness: Medical, dental, and vision insurance for employees and dependents; employee wellness program; employee assistance programs focused on mental health.
• Financial Wellbeing: 403(b) Retirement Plan with 3% employer match; short-term and long-term disability and life and AD&D insurance; flexible spending accounts for medical and dependent care; Public Service Loan Forgiveness (PSLF).
• Flexibility and Time Off: 18 paid time off days per year; 9 paid company holidays; work-life-balance.
• Personal Development: Training & Development Programs; tuition reimbursement up to $5,250 per calendar year; eLearning access to online courses that provide CEU’s and job-related training; clinical supervision: formal and informal guidance.