Quality Improvement Specialist
About the role
The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. The Division of Juvenile Justice and Delinquency Prevention works to reduce and prevent juvenile delinquency by effectively intervening, educating, and treating youth to strengthen families and increase public safety.
Responsibilities
- Conduct comprehensive quality and compliance reviews of critical facility operations, including on-site practices, video footage, physical and digital files, case notes, and logbooks.
- Prepare detailed reports of findings and develop corrective action plans to address deficiencies and improve compliance with standards and policies.
- Design, develop, and facilitate training programs aimed at improving compliance and the quality of practices implemented within juvenile facilities.
- Serve on designated committees to advance departmental goals and support continuous improvement initiatives.
- Aid in the development and implementation of quality assurance frameworks and processes across juvenile justice facilities.
- Collect, compile, and analyze key data and performance metrics; disseminate findings to management to monitor progress and inform decision-making.
- Provide on-site support within facilities to assist staff with training and the implementation of effective practices.
Requirements
The State of North Carolina provides work/life balance, a team-oriented culture, opportunities for advancement, and interesting work. If you are looking to serve others, this is the place for you.
Qualifications
- Bachelor’s degree from an appropriately accredited institution and two years of experience working with the juvenile/family client population and/or related human services experience; or an equivalent combination of education and experience.
Skills and Abilities
- Understanding of juvenile justice standards, policies, and/or compliance requirements.
- Knowledge of quality assurance principles, auditing practices, and/or corrective action planning.
- Demonstrated proficiency in data collection, analysis, and/or reporting methodologies.
- Strong analytical skills combined with critical thinking to identify gaps, recommend improvements.
Benefits
- This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance.
Pay
The salary range for this position is $39,244-$68,679. The initial salary is based on your total months of related education and experience above the minimum requirements (Bachelor's degree and 24 months of related experience or equivalent combination of education and experience (6 years)).
Schedule
This is a full-time position requiring shift work and varying weekend, holiday, and evening hours.
Benefits
- This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance.