Quality Improvement Manager

Responsibilities

• Lead and coordinate cross-functional quality improvement initiatives across clinical, operational, compliance, and support functions.
• Utilize Lean Six Sigma, DMAIC, PDCA, and change management methodologies to drive measurable improvements in quality, efficiency, patient outcomes, and regulatory performance.
• Facilitate project planning, execution, monitoring, and sustainability activities to ensure improvements are sustained over time.
• Coordinate Quality Governance, Quality Oversight, and quality committee activities, including agendas, reporting, and action item follow-up.
• Support execution of the organization's quality strategy and monitor progress toward departmental and enterprise goals.
• Prepare executive-level presentations, scorecards, dashboards, and quality reports for senior leadership and governance committees.
• Develop and maintain quality scorecards, dashboards, KPIs, and performance monitoring tools.
• Analyze quality, safety, compliance, patient experience, and operational data to identify trends, opportunities, and emerging risks.
• Produce recurring reports and actionable recommendations that support data-driven decision making.
• Career Development & Training
• Train and coach organizational leaders on quality improvement methodologies and continuous improvement practices.
• Promote a culture of accountability, standardization, and data-driven decision making throughout Hopebridge.

Qualifications

• Bachelor's degree required in Healthcare Administration, Public Health, Nursing, Business Administration, Quality Management, Industrial Engineering, Organizational Leadership, or related field.
• Master's degree preferred.
• 5+ years of healthcare quality, compliance, operations, performance improvement, project management, or related experience.
• Demonstrated experience leading cross-functional improvement initiatives.
• Experience interpreting and presenting performance metrics.
• Experience supporting audits, corrective action plans, regulatory compliance, or accreditation activities preferred.
• Experience in ABA, autism services, behavioral health, pediatric healthcare, or multi-site healthcare operations preferred.
• Lean Six Sigma Green Belt required within 12 months.
• Lean Six Sigma Black Belt preferred.
• Certified Professional in Healthcare Quality (CPHQ) preferred.
• PMP certification preferred.