QUALITY MANAGER

Job Duties

• Lead all quality activities to ensure products are consistently manufactured to established specifications and quality standards.
• Maintain ownership of the Quality Management System (QMS) and ensure ongoing compliance with ISO 9001 requirements.
• Serve as the primary management representative for ISO 9001 certification, surveillance audits, and recertification audits.
• Plan, coordinate, and manage internal, customer, and third-party audits.
• Develop, implement, and maintain quality procedures, work instructions, and standard operating procedures.
• Define and monitor quality inspections throughout manufacturing processes.
• Maintain documented information required for QMS compliance.
• Investigate customer complaints and lead corrective and preventive action activities.
• Lead root cause analysis and 8D investigations to address quality issues and drive continuous improvement.
• Generate and manage nonconformance and defective material reports.
• Analyze quality metrics and key performance indicators and recommend improvement actions.
• Facilitate management reviews and support achievement of annual quality objectives.
• Train employees on quality systems, procedures, and best practices.
• Collaborate with customers, suppliers, and internal teams to resolve quality concerns and improve performance.
• Promote a culture of continuous improvement throughout the organization.

Requirements

• Education & Certification:
  • Bachelor’s degree in Engineering, Manufacturing, Quality, or a related technical discipline.
  • ISO 9001 Auditor, Internal Auditor, ASQ Certified Quality Manager (CMQ/OE), or similar quality certification preferred.
  • Additional quality certifications are a plus.
• Experience:
  • Minimum of 5 years of experience in a Quality Manager or equivalent quality leadership role within a manufacturing environment.
  • Demonstrated experience managing and maintaining an ISO 9001-certified Quality Management System.
  • Proven experience leading ISO certification, surveillance, and recertification audits.
  • Experience conducting internal audits and managing corrective action programs.
  • Experience working in electronics, PCB, semiconductor, aerospace, defense, or other high-reliability manufacturing environments preferred.
  • Familiarity / Experience with IPC Standards preferred.
• Technical Skills:
  • Strong knowledge of ISO 9001 standards and Quality Management System requirements.
  • Experience with quality tools and methodologies including 8D, CAPA, Root Cause Analysis, FMEA, SPC, and Continuous Improvement.
  • Proficiency with Microsoft Office applications.
  • Ability to develop and maintain quality documentation, procedures, and training programs.
  • Strong analytical and problem-solving capabilities.
  • Knowledge of regulatory and customer quality requirements applicable to manufacturing operations.
• Leadership Skills:
  • Excellent written, verbal, and presentation communication skills.
  • Ability to influence cross-functional teams and drive organizational change.
  • Strong attention to detail and commitment to quality excellence.
  • Demonstrated ability to manage multiple priorities and projects effectively.
  • Proven leadership in fostering a culture of accountability, collaboration, and continuous improvement.
  • Ability to coach, train, and develop employees in quality systems and best practice.