Quality Improvement Specialist
About the role
The Quality Improvement Specialist leads quality improvement activities across Jefferson County Public Health (JCPH) and fosters a culture of quality. This role is housed within the Center for Strategy and Excellence and works with staff at all levels to understand processes, identify areas for improvement, and guide teams through meaningful changes to enhance efficiency, cost, and quality.
Responsibilities
Apply consistent quality improvement QI and human centered design methods to lead teams in quality improvement cycles that are impactful, efficient, and repeatable.
Develop and operationalize organizational quality improvement guidance, frameworks, and continuous improvement priorities.
Create the reporting and monitoring systems needed to evaluate improvements and synthesize and communicate results of quality improvement initiatives.
Build staff capacity and culture by championing quality improvement through department initiatives that bring visibility, excitement, and motivation to quality improvement.
Provide regular training, coaching, and guidance to staff and leadership to promote the skills necessary to effectively participate in quality improvement activities.
Partner with departmental leaders as a subject matter expert to support the development and implementation of strategic initiatives and improvements.
Requirements
Experience: 3 years of professional experience in roles related to quality improvement, project management, change management, organizational development, or similar work.
Education: Bachelor's degree in a related field (public administration, public health, business, organizational psychology, or similar).
Qualifications
A true passion and excitement for making an impact is just as important as work experience.
Lean Six Sigma Certification (Black Belt)
Project management experience; credentials such as PMP, CAPM, or PRINCE2 are a plus
Experience applying human centered design to improve services, processes, or programs
Certification in change management (Prosci, CMMP, or others)
Experience conducting cost–benefit, cost-effectiveness, or return-on-investment (ROI) analyses.
Skills
Excellent communication, collaboration, and facilitation skills.
Exceptional ability to build rapport, trust, and psychological safety rapidly across diverse staff groups.
Strong coaching skills with the ability to coach up; motivation to develop the capacity of others.
Ability to succeed in a complex public sector environment.
Strong sense of accountability; ability to be self-directed.
High tolerance for ambiguity and change.
Benefits
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.