Quality Improvement Specialist

About the role

This is a hybrid position based in Orlando, FL with travel to Pensacola, FL and Jacksonville, FL as needed. The Quality Improvement Specialist, Cardiac Services, collaborates with Quality Improvement leaders and key stakeholders across the FL region and the Enterprise to support multidisciplinary teams working on quality improvement initiatives in cardiac services. These teams lead a variety of quality improvement and safety initiatives focused on improving key care processes and clinical quality outcomes. The role supports facilitation, including planning, implementation, and coordination of multidisciplinary teams and their work related to clinical quality improvement, as well as sustainment of these improvements.

To achieve targeted results, this position coordinates, identifies, develops, promotes, and supports implementation projects identified by the Quality and Safety Team. The role works with leaders of quality improvement teams to ensure deadlines and deliverables are met and supports the Quality & Patient Safety Committee in Jacksonville, Orlando, and Pensacola as part of the Medical Staff governance structure. Familiarity with Quality Improvement methodologies, SPS tools, and other techniques is required to achieve sustainable outcome improvements.

Responsibilities

• Serve as a key Quality Improvement resource to support hospital and practice-wide initiatives, as well as departmental quality improvement teams, programs, projects, and initiatives. This includes:
  • Partnering with department leaders and quality improvement teams to develop and advance:
    • Improvement teams’ charters
    • Implementation plans
    • Timelines and milestones to track deliverables
    • Performance dashboards
    • Change proposals and other relevant materials
  • Assisting in coordination, preparation, and planning for projects, including conducting workshops, implementing recommendations, follow-up using daily management, and coaching leaders throughout the project.
  • Providing subject matter expertise, education, and consultative support.
  • Conducting current state analysis for priority workflows based on performance gaps and developing gap closure quality improvement plans.
  • Guiding data collection and preparing progress reports and outcomes for key stakeholders.
• Partner with Nursing Councils and appropriate committees as a primary member from the Quality/Safety team to support committee objectives and priorities. This includes organizing committee logistics such as:
  • Assisting with agenda preparation
  • Ensuring participant involvement
  • Completing items requiring follow-up
• Collaborate with quality improvement team(s) to support the development, upgrade, and delivery of quality improvement training programs and problem-solving methodologies/tools for Q.I. teams and other stakeholders.
• Apply appropriate quality improvement and safety analytical tools and methodologies to identify improvement opportunities and advance rapid cycle improvement (e.g., PDSA, FMEA, SPS Bundles, reliability science, process flow mapping, dashboards, key driver diagrams, run charts, and documentation from PDSA cycles).
• Develop trust and effective working relationships with key stakeholders (quality and safety team, infection prevention, hospital, and ambulatory operations).
• Perform additional miscellaneous duties and responsibilities as assigned by the supervisor.

Requirements

• Bachelor's Degree required; Master's degree preferred.
• Certified Professional in Healthcare Quality (CPHQ) preferred.
• Six Sigma and Lean Certifications are preferred.
• Minimum of 1 year of process improvement, lean, six sigma, or project management experience required (preferably in the healthcare industry); 3+ years of experience preferred.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and over 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention.

Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.