Quality Improvement Manager

About the role

ServiceSource is hiring a Quality Improvement Manager to support all aspects of the Individual Support Plans for adults with developmental disabilities receiving services from our Long-Term Community Integration Centers (Day Support). This position has an annual salary of $58,000. ServiceSource has been building partnerships and providing services for adults with developmental disabilities across the country for over 50 years.

Primary Duties

• Coordinate and participate in person-centered planning processes pertaining to Individual Support Plan (ISP) outcomes and support activities, based on individuals' desires, preferences, and choices; coordinate and monitor the quality and distribution of ISPs and quarterly progress reports. (30%)
• Coordinate with program and administrative staff to assure current and accurate documentation of participant funding including SIS scores, entry of Waiver ISPs into WaMS, approval of Waiver services in WaMS, and CSB authorization forms; these responsibilities help to ensure accurate billing and reimbursement. (25%)
• Coordinate and facilitate referrals, admissions, transfers, and discharges: participate in agency's outreach events and outreach events of community partners including occasional evening and weekend activities; schedule and conduct tours; schedule and facilitate assessments and participants' transitions; obtain and monitor intake and discharge documents. (20%)
• Review, consult with staff, and provide feedback on individuals' progress, strategies, methodologies, and data collection to assure quality of services in the community as well as at program sites; monitor development and implementation of plans and protocols by behavior analysts, nurses, occupational therapists, physical therapists, speech/language pathologists. (15%)
• Maintain and monitor the quality of participant records, in compliance with all applicable regulations. Current and closed participant records including ISPs, quarterly progress reviews, and daily documentation will be reviewed regularly for accuracy, completeness and timeliness of entry. Develop and conduct staff trainings on documentation standards. (10%)

Additional Responsibilities

• Serve as member of the Records Review Committee.
• Supervise and facilitate preparation of participant records for external reviewers; serve as liaison with external reviewers during on-site reviews.
• Participate in meetings as assigned; represent the agency during outreach and other events.
• Perform site-specific duties as assigned; i.e. ROD completion, IEE reviews.
• Perform other responsibilities as assigned.

Qualifications

Education, Experience, and Certification(s) Required:

• Bachelor's degree in a related field
• Three years of work experience in the field of developmental disabilities
• Must obtain training in Root Cause Analysis and maintain any required credentials related to DBHDS Serious Incident Reporting
• Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check
• Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies

Preferred: Master's degree in related field.

Knowledge, Skills, and Abilities

• An individual who can relate well to people at all levels of an organization
• Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software
• Ability to solve practical problems and adapt to new information and guidance quickly
• Excellent verbal and written communication skills
• Detail-oriented and able to carry out work with the highest levels of accuracy
• Ability to work independently and as part of a team
• Knowledge of behavior intervention principles

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, talk, and hear. The employee will need to walk within an office setting. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually quiet.

Benefits

• PTO: Over three weeks of paid time-off during first year, and eleven Federal Holidays observed
• Full Health, Vision and Dental coverage from Cigna with premium cash-back opportunities
• 100% Company-Paid Life Insurance, AD&D Insurance, and Disability Insurance
• Retirement Matching and generous 403(b) and 401(a) options
• Established promotion opportunities and clear career pathways
• Tuition reimbursement and professional development funds available
• $500 annual reimbursement for your personal wellness
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution
• Tax advantages through Flexible Spending and Health Savings accounts
• Employee Assistance Program, Wellness Program, and Tuition Assistance
• Generous paid time-off program in which the benefits increase based on your tenure with the company

Pay

Annual salary of $58,000.

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