Quality Improvement Manager

About the role

We are seeking a clinical Quality Improvement Manager! Southeastern, OH Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking organization dedicated to helping individuals achieve health and well-being. We provide comprehensive behavioral health, primary care, and community-based services throughout Southeastern and Central Ohio. Through an integrated, person-centered approach, we work alongside patients, families, and community partners to improve health outcomes and strengthen communities. The Quality Improvement Manager leads and supports organization-wide quality improvement initiatives. This role is ideal for candidates with experience in primary care, behavioral health, Federally Qualified Health Centers (FQHCs), community health centers, population health, or value-based care environments.

Responsibilities

• Responsible for performance management, recruitment, onboarding, and team development, including but not limited to implementing progressive discipline when necessary?
• Lead the development, implementation, and evaluation of quality improvement initiatives designed to improve clinical outcomes, patient experience, operational performance, and health equity.
• Monitor and analyze quality, utilization, and population health data, including performance on key measures such as UDS, HEDIS, value-based care metrics, and payer quality incentive programs.
• Collaborate with clinical and operational leadership to identify opportunities for improvement and develop data-driven strategies to enhance performance.
• Support quality initiatives across integrated care settings, including primary care, behavioral health, substance use disorder treatment, and care coordination services.
• Partner with the Managing Director of Behavioral Health Performance and other organizational leaders to support value-based contracting, quality incentive programs, and performance-based reimbursement strategies.
• Design and oversee data collection, reporting, and performance dashboards to monitor organizational goals and quality indicators.
• Facilitate Performance Improvement Projects (PIPs), Plan-Do-Study-Act (PDSA) cycles, and other continuous quality improvement activities.
• Monitor compliance with applicable regulatory and accreditation requirements, including HRSA, CARF, Medicaid, Medicare, state regulations, and payer quality programs.
• Conduct audits, chart reviews, workflow assessments, and gap analyses to identify opportunities for improvement and ensure quality standards are met.
• Collaborate with clinical, quality, compliance, and operational teams to develop corrective action plans and monitor outcomes.
• Support the preparation of Board, leadership, and committee reports related to quality performance, patient outcomes, and organizational goals.
• Develop and provide education, coaching, and technical assistance to providers and staff regarding quality measures