Quality Improvement Manager

About the role

We are seeking a clinical Quality Improvement Manager! Southeastern, OH Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking organization dedicated to helping individuals achieve health and well-being. We provide comprehensive behavioral health, primary care, and community-based services throughout Southeastern and Central Ohio. Through an integrated, person-centered approach, we work alongside patients, families, and community partners to improve health outcomes and strengthen communities. The Quality Improvement Manager leads and support organization-wide quality improvement initiatives. This role is ideal for candidates with experience in primary care, behavioral health, Federally Qualified Health Centers (FQHCs), community health centers, population health, or value-based care environments. The Quality Improvement Manager will drive performance improvement efforts, optimize clinical quality outcomes, support regulatory compliance, and advance initiatives that improve patient care, health outcomes, and operational effectiveness.

Responsibilities

• Responsible for performance management, recruitment, onboarding, and team development, including but not limited to implementing progressive discipline when necessary?
• Lead the development, implementation, and evaluation of quality improvement initiatives designed to improve clinical outcomes, patient experience, operational performance, and health equity.
• Monitor and analyze quality, utilization, and population health data, including performance on key measures such as UDS, HEDIS, value-based care metrics, and payer quality incentive programs.
• Collaborate with clinical and operational leadership to identify opportunities for improvement and develop data-driven strategies to enhance performance.
• Support quality initiatives across integrated care settings, including primary care, behavioral health, substance use disorder treatment, and care coordination services.
• Partner with the Managing Director of Behavioral Health Performance and other organizational leaders to support value-based contracting, quality incentive programs, and performance-based reimbursement strategies.
• Design and oversee data collection, reporting, and performance dashboards to monitor organizational goals and quality indicators.
• Facilitate Performance Improvement Projects (PIPs), Plan-Do-Study-Act (PDSA) cycles, and other continuous quality improvement activities.
• Monitor compliance with applicable regulatory and accreditation requirements, including HRSA, CARF, Medicaid, Medicare, state regulations, and payer quality programs.
• Conduct audits, chart