Quality Improvement Manager

About the role

Southeastern, OH Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking organization dedicated to helping individuals achieve health and well-being. We provide comprehensive behavioral health, primary care, and community-based services throughout Southeastern and Central Ohio. Through an integrated, person-centered approach, we work alongside patients, families, and community partners to improve health outcomes and strengthen communities. The Quality Improvement Manager leads and supports organization-wide quality improvement initiatives.

Responsibilities

• Lead the development, implementation, and evaluation of quality improvement initiatives designed to improve clinical outcomes, patient experience, operational performance, and health equity.
• Monitor and analyze quality, utilization, and population health data, including performance on key measures such as UDS, HEDIS, value-based care metrics, and payer quality incentive programs.
• Collaborate with clinical and operational leadership to identify opportunities for improvement and develop data-driven strategies to enhance performance.
• Support quality initiatives across integrated care settings, including primary care, behavioral health, substance use disorder treatment, and care coordination services.
• Partner with the Managing Director of Behavioral Health Performance and other organizational leaders to support value-based contracting, quality incentive programs, and performance-based reimbursement strategies.
• Design and oversee data collection, reporting, and performance dashboards to monitor organizational goals and quality indicators.
• Facilitate Performance Improvement Projects (PIPs), Plan-Do-Study-Act (PDSA) cycles, and other continuous quality improvement activities.
• Monitor compliance with applicable regulatory and accreditation requirements, including HRSA, CARF, Medicaid, Medicare, state regulations, and payer quality programs.
• Conduct audits, chart reviews, workflow assessments, and gap analyses to identify opportunities for improvement and ensure quality standards are met.
• Collaborate with clinical, quality, compliance, and operational teams to develop corrective action plans and monitor outcomes.
• Support the preparation of Board, leadership, and committee reports related to quality performance, patient outcomes, and organizational goals.
• Develop and provide education, coaching, and technical assistance to providers and staff regarding quality measures, documentation requirements, quality improvement methodologies, and regulatory expectations.
• Serve as a quality improvement resource and subject matter expert for organizational initiatives.
• Promote a culture of continuous quality improvement, patient-centered care, accountability, and excellence throughout the organization.

Requirements

• Bachelor's degree in Healthcare Administration, Public Health, Nursing, Social Work, Psychology, Health Informatics, or a related field required; Master's degree preferred.
• 3-5 years of healthcare quality improvement, clinical quality, population health, value-based care, performance management, or healthcare operations experience.
• Experience working within a primary care, behavioral health, FQHC, community health center, or integrated healthcare setting strongly preferred.

Qualifications

• Knowledge of quality improvement methodologies, including PDSA, Lean, Six Sigma, and Continuous Quality Improvement (CQI) principles.
• Understanding of healthcare quality reporting programs, including UDS, HEDIS, CMS quality measures, and value-based reimbursement models.
• Knowledge of regulatory and accreditation standards, including CARF, HRSA, Joint Commission, NCQA, Medicaid, and Medicare requirements.
• Strong data analytics and performance measurement skills, including experience translating data into actionable improvement strategies.
• Excellent communication, facilitation, project management, and stakeholder engagement skills.
• Experience with electronic health records and healthcare data reporting platforms.
• Proficiency in Microsoft Office Suite, including advanced Excel and reporting tools.
• Certified Professional in Healthcare Quality (CPHQ) or similar quality certification preferred.

Skills

Strategic and collaborative quality leadership; passion for using data to drive better patient outcomes; advancing population health initiatives; supporting value-based care; ensuring compliance while fostering a culture of continuous improvement.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

Pay

The pay range for this position is $75,505.20 - $90,724.00 per year based on experience, education, and/or licensure.