Quality Improvement Coordinator

About the role

The Quality Improvement Coordinator (QIC) works under the direction of the Quality Improvement (QI) Manager to coordinate efforts to improve clinical measure outcomes at their assigned location(s). This role involves working as part of the QI Team to ensure each site allocates resources and efforts appropriately to areas needing most improvement, aligning with CommuniCare+OLE's QI priorities.

The QIC educates new staff about the CC+OLE QI program, systems, external requirements, and internal priorities. They collaborate across the organization and with external partners via facilitation, coaching, and education to achieve quality goals and improve population health.

Responsibilities

• Maintain rapport and productive working relationships with site leadership and essential care team members.
• Stay updated on processes, workflows, and documentation practices to inform QI measures data and areas for improvement.
• Coach and train site staff on improvement concepts and methods to build internal improvement capability and foster a culture of continuous improvement.
• Engage in discussions and activities with staff around key improvement needs areas, such as during care team/teamlet/team focus meetings.
• Collaborate with site-based care teams to coordinate quality improvement projects, ensuring documentation of the QI process and activities (PDSA, Pilot, QI Dashboards, etc.) is complete, accurate, and accessible to participants.
• Develop, track, and communicate outcome and process measures to site staff/care teams in meaningful ways, both verbally and through presentations.
• Present information about QI activities and progress towards goals at appropriate meetings (Site Staff meetings, QI Meetings, etc.) as assigned.
• Upload QIP data for assigned sites to the Partnership Healthplan eReports website.
• Perform panel management for complex, high needs pay-for-performance measures (e.g., infant well child and IZ measures) for assigned sites.
• Perform other duties as assigned.

Requirements

• High School Diploma required.
• Preferred, satisfactory completion of an accredited medical assistant program or satisfactory completion of college coursework in a health-related field.
• Minimum one (1) year administrative experience, and minimum one (1) year working in an Outpatient Primary Care Community Health Center setting or equivalent experience strongly preferred (required if no healthcare-specific education or degree).
• Strong working knowledge of Microsoft Office Suite (including Excel).
• Experience with EMR systems (preferably OCHIN Epic).
• Knowledge of and experience with Quality Improvement Methodology.
• Strongly preferred: Bilingual verbal and written communication skills in a predominant language of the population served by the assigned site(s).