Quality Director

General Summary

Working under the direction of the Entity Chief Quality Officer, and in collaboration with ForHealth Consulting operational leaders and enabling partners, the Quality Director will foster a quality culture within the organization by leading organizational quality and healthcare operations projects with a critical focus on internal quality and process improvement, and external client engagements.

Responsibilities

• Lead entity-wide quality initiatives, focusing efforts on quality/process improvement processes which improve business outcomes and ensure consistent, high-quality delivery of products and services for both internal and external clients.
• Partner with operational leaders to develop and implement operational strategies and tactics to improve the outcomes desired.
• Lead quality transformation initiatives across the organization by leveraging change management and process improvement best practices.
• Oversee and monitor identified initiatives, programs, and achievements, in the areas of operational effectiveness and other related quality areas.
• Lead internal root cause analysis (RCA) investigations and drive sustainable corrective actions to mitigate organizational risk.
• Serve as an internal quality expert in the areas of regulatory, process improvement, high reliability, and performance monitoring.
• Lead development of identified business unit-specific quality programs to include data collection, aggregating and analyzing data, policies, and procedures development (as needed) and establishment of key performance indicators/quality metrics, to facilitate ongoing quality monitoring at the local level.
• Manage quality plan development and the implementation of quality and process improvement efforts designed to improve performance.
• Partner with digital solutions leadership to identify and understand emerging technologies that enhance quality operations or workflow efficiencies.
• Use quality-related tools and strategies such as root cause analysis, process mapping to generate learning for use in systemic quality improvement.
• Provide coverage in the absence of the ECQO on critical projects and operational initiatives.

Qualifications

• Bachelor's degree in healthcare administration, public health, health services, or a related field
• 3-5 years experience in healthcare quality assurance and quality improvement
• In-depth knowledge of external quality standards
• Ability to analyze and resolve complex issues
• Demonstrated ability to utilize evidence-based frameworks and methodologies to drive continuous improvement

Preferred Qualifications

• Licensed or registered healthcare clinician in nursing, allied health, medicine, or related clinical fields
• Experience with Centers for Medicare & Medicaid Services (CMS) conditions of participation for acute care hospitals, long term care facilities, and other related healthcare settings as well experience working with federal and state regulatory and quality standards across healthcare settings; knowledge of standard survey processes for same.
• Current knowledge and experience in working with accreditation programs in healthcare.

Posting Disclaimer

This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.

In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.

Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.

In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.

UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.