Quality Director

Oshkosh Delivery is dedicated to redefining the future of last-mile and commercial delivery. Built on Oshkosh Corporation’s legacy of engineering excellence and innovation, we design and manufacture advanced delivery vehicles that are durable, efficient, and sustainable. With a focus on reliability, driver experience, and cutting-edge technology, Oshkosh Delivery empowers fleets and businesses to move goods smarter, safer, and with confidence.

About the role

This position is both strategic and operational, involving day-to-day quality performance within Oshkosh Delivery and responsibility for the long-term approach to product quality. The Quality Director will lead a highly motivated team and develop a total quality management system that fully integrates with the Oshkosh Operating System.

Responsibilities

• Implement systems and processes in conjunction with the Oshkosh Operating System that improve quality, increase customer satisfaction, and drive down cost of poor quality.
• Participate as a key member of the Delivery leadership team by lending guidance and counsel on the strategic direction for quality within the business unit.
• Apply lean and continuous improvement techniques to improve operational excellence and quality.
• Oversee total quality for Delivery products including product quality, process improvements, supplier quality, engineering quality, and operations to resolve quality-related issues and drive quality improvements.
• Ensure the use of best practices through the integration of technology and information systems affecting value, reliability, quality, and cost of products and services.
• Improve processes related to new product introductions, relocation of product manufacturing, launches of new manufacturing techniques, product components, and changes in technology.
• Engage engineering, marketing, and other functions in new product and service development activities to ensure that customer specifications are clearly identified, agreed, and implemented at early stages.
• Establish policies and procedures based on ISO9001 standards.
• Partner with Commercial Global Procurement and Supply Chain team to assure quality of purchased products and services from outside suppliers.
• Ensure operational quality metrics are established, reviewed, and action items are being executed to drive improvement.
• Create processes within Delivery to ensure that product or service performance is in conformance with customers’ expectations prior to market launch.
• Establish customer satisfaction metrics and analyze statistical data for the Delivery business unit.
• Provide oversight on audits when required to respond to customer complaints and internal reports.
• Work directly with customers to identify issues, communicate findings, define outcomes, and take corrective actions that include preventative measures.

Requirements

• Bachelor’s degree in business administration or related field.
• 10+ years of related experience.

Qualifications

• Quality Management certification.
• Six Sigma certification.
• MBA.
• Proven ability to create and execute an effective strategy/plan to significantly improve quality processes and product quality.
• Expertise in managing world-class total quality management with a proven record of quality measures improvement.
• Excellent written and verbal communication skills, including an ability to develop a consensus and drive all business units and functions to achieve quality goals.
• Able to summarize and present to top-level management.
• Highly effective at leading and managing.
• Exceptional skills in leadership, consulting/coaching, analytical and problem-solving, and strong business acumen.
• Experience in establishing performance metrics and holding people accountable for results.
• Record of building a highly effective and successful team through succession planning, mentoring, top grading, and personnel development programs.
• Strong understanding of, and ability to, implement operational best practices.
• Proven record in implementation of ISO9001 standards.

Pay

The pay range for this position is $136,800.00 - $253,200.00 across all U.S. locations. Individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education, skills, and equity of pay among team members in similar positions.

Benefits

Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.