Quality Control Manager - Healthcare - RN, PA or NP

About the role

This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.

Responsibilities

• Develops, implements, and maintains the Contractor’s Quality Control (QC) program in support of Enterprise Health Unit Services (EHUS) across all FLETC locations.
• Serves as the central authority for quality assurance and performance management, ensuring all services are delivered in strict compliance with the Performance Work Statement (PWS), Quality Assurance Surveillance Plan (QASP), and Performance Requirements Summary (PRS).
• Provides independent oversight of clinical and operational performance, identifies trends and deficiencies, and implements corrective actions to ensure continuous improvement and adherence to acceptable quality levels (AQLs).
• Interfaces directly with Government stakeholders, including the Contracting Officer (CO) and Contracting Officer’s Representative (COR), and ensures all reporting, inspections, and corrective actions are executed in accordance with contract requirements and timelines.
• Conducts minimum 30% random sample walk-through inspections of all health unit services across Glynco, Artesia, and Charleston.
• Reports ALL quality control findings directly to the Contractor's Corporate Office - never to the PM, APM, or Clinic Managers.
• Presents all inspection findings to the CO/COR/CMO by the fifth training day of each month.
• Oversees, directs, and manages Quality Control Personnel at Artesia, NM and Charleston, SC.
• Ensures QC inspections at Artesia and Charleston are performed by site QC Personnel and reported only to the QCM.
• Develops corrective action plans for identified deficiencies; schedules follow-up inspections with the COR.
• Maintains complete QC inspection file throughout contract; this file is Government property.
• SUBMIT MONTHLY QC REPORT TO COR BY THE 15TH OF EACH MONTH, INCLUDING DEFECT TRENDS AND CORRECTIVE ACTIONS.
• INCLUDE IN MONTHLY REPORT: NUMBER OF ITEMS SIGNED OUT (EQUIPMENT ISSUED)
• TRANSFER ALL QC FILES TO THE COR/CO WITHIN 10 CALENDAR DAYS AFTER CONTRACT COMPLETION OR TERMINATION.
• TRAVEL TO ARTEZIA AND CHARLESTON TO PERFORM AND OVERSEE ON-SITE INSPECTIONS AS NEEDED.

Requirements

• Must have a board certification and licensure of Physician’s Assistant, Nurse Practitioner, or Registered Nurse (RN) with the appropriate credentials and licenses with a minimum of three (3) consecutive years’ experience.
• Within the last three (3) years, the QCM shall have successfully managed or worked as the Quality Control Manager or must have demonstrated knowledge of some type of commercial or government quality control plans and possess knowledge of, or experience with, for a health unit, an urgent care clinic, doctor’s office, or emergency department.
• Proficient in oral and written communication in English.
• Able to use a computer to communicate via email and retrieve reports and provide reports to the Contracting Officer/COR.
• Proficient in the use of Microsoft Word and Excel.
• Possess a valid United States Driver's License.