Quality Control Inspector

About the role

Work with Warehouse team members to manage and control incoming equipment received from manufacturer. Ensure testing of incoming equipment is done correctly and effectively. Reports any defects and escalates to Sorenson Engineering as needed within testing parameters. Also ensures testing of defective equipment returns as established. Update information in SDB to accurately reflect inventory changes. Works with Sorenson Test Engineering Manager as needed to ensure equipment and testing are acceptable. Assist Sales Warehouse manager as needed with additional projects and tasks.

Responsibilities

• Perform Inventory Quality Control (IQC) on equipment received new from manufacturer (ntouch video phones, ntouch camera units) and keep up daily testing tasks.
• Process defective returns daily by scanning into Excel and reassigning as needed through SDB.
• Process defective videophones returned from the field: effectively test and confirm defects, create Return Merchandise Authorization (RMA) to respective vendor.
• Clean units that pass testing for re-use in the field.
• Maintain monthly defective VP report based on field returns.
• Know and follow all policies and procedures for Inventory Quality Control testing and assignment; execute them in a timely and appropriate manner.
• Work with other Warehouse Staff and UPS/FedEx personnel to ensure timely and accurate shipments.
• Maintain a clean and safe work environment on a daily basis.
• Help process shipping requests made by Warehouse Managers.
• Show willingness to accept and complete new tasks and assignments as needed.
• Work and communicate closely with Warehouse Manager and Sorenson Engineering personnel to resolve abnormalities or issues with equipment testing, and assist in designing the testing process (Level 2).

Supervisory responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel requirements

Less than 25% travel required.

Qualifications

High School Diploma or GED preferred. Forklift certification is preferred but not required; training will be provided.

Skills

• Very detail-oriented, able to work through tasks with accuracy and efficiency.
• Good typing skills and adept at using Microsoft Office products, specifically Microsoft Excel.
• ASL background preferred but not required.

Working conditions

• Able to sit or stand for long periods in an office environment.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle computer components.
• Able to lift 50 lbs.