Quality Control Inspector

Location: Field Quality Center, Smyrna, TN Company: Nissan North America Pay: $26 per hour Shift: Monday–Friday, 7:30 am – 4:15 pm, with flexibility Kelly is seeking a hands-on, detail-oriented Quality Control Inspector to support Nissan North America’s Field Quality Center. In this role, you’ll help manage returned parts, inspect components, and validate warranty claims. Your work will contribute to accurate claim decisions, warranty cost recovery, and product quality. This is a varied, fast-paced position that combines warehouse logistics, technical inspection, and analytical problem-solving. You’ll work with engineering teams, suppliers, and Nissan dealers to investigate parts and support warranty operations. What You’ll Do Warehouse and logistics Load and unload freight trucks and process inbound and outbound shipments.Handle a range of parts, from small components such as radios to large assemblies such as engines and CVTs.Coordinate shipments to core return centers and dealers.Organize parts held for chargeback appeals.Operate forklifts to move freight and stored parts; certification is required or must be obtained.Maintain a clean, safe, and organized dock in accordance with 5S standards.Support recycling activities, including metal and catalyst sorting and cardboard baling. Warranty inspection and claim processing Inspect returned parts and help determine whether failures are warrantable.Document and process warranty chargebacks with supporting evidence, including photos and failure analysis.Review claims using systems and data sources such as National Service History, Salesforce, and CICS Mainframe.Support final warranty claim determinations involving NCIS, Engineering, and Supplier reviews. Technical analysis and engineering support Provide engineering teams and suppliers with warranty investigation data and support root-cause analysis.Bench-test applicable parts, such as headlamps, fog lamps, and tail lamps, using ASIST, Electronic Wiring Diagrams, and Service Manuals.Contribute to special projects, including CVT collection and fraudulent claim investigations. Dealer and system support Respond to dealer warranty and parts inquiries through Dealer360.Verify part applicability using the Electronic Parts Catalog (EPC).Assist with chargeback inquiries and claim validation. Safety and continuous improvement Support system testing and enhancements, including updates to the MILS platform.Handle shipping, receiving, and disposal of hazardous materials such as batteries, fuel tanks, and airbags in accordance with applicable safety, environmental, and regulatory requirements.Share feedback to improve processes and efficiency.Assist with general IT and system troubleshooting as needed. What You’ll Bring High school diploma or GED; an associate or technical degree is preferred.2–5 years of experience in warehouse operations, logistics, automotive service, or warranty operations.Forklift certification or the ability to obtain it.Strong mechanical aptitude and analytical skills.Experience working with data systems and technical documentation.Proficiency with Microsoft Office, including Excel, Word, and Outlook. Apply today! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. 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