Quality Control Inspector

About the role

The Quality Control Inspector is responsible for overseeing janitorial operations across multiple client locations. This role partners closely with the Field Operations Manager to ensure service quality, staffing continuity, contract compliance, and client satisfaction. The supervisor conducts account inspections, responds to service issues, supports employee onboarding and training, manages staffing coverage needs, and serves as the primary operational point of contact. Success in this role requires strong leadership, problem-solving skills, effective communication, and the ability to manage multiple accounts while maintaining ABM's service standards and commitment to client satisfaction.

Responsibilities

• Conduct scheduled and unannounced site visits across assigned accounts to verify cleaning standards and contract compliance.
• Perform walkthroughs of all assigned areas, documenting findings with inspection forms or a designated mobile platform.
• Identify deficiencies in cleaning quality, safety hazards, or supply shortages and take immediate corrective action or escalate to the Field Operations Manager as appropriate.
• Maintain a written log of all site visits, including time of arrival, areas inspected, findings, and any corrective steps taken.
• Confirm that cleaning staff are on-site, working in assigned areas, and adhering to scope of work and building-specific protocols.
• Serve as the first point of contact for after-hours client complaints, service failures, or urgent requests.
• Respond to complaints promptly, professionally, and with a solutions-focused approach — addressing issues in real time when possible.
• Document all complaints and resolutions thoroughly and communicate outcomes to the Field Operations Manager.
• Support Field Operations Managers in the launch of new janitorial contracts by being on-site during the initial shifts of service to ensure a smooth transition.
• Manage call-outs, no-shows, and staffing gaps by identifying and deploying available backfill labor in coordination with the Field Operations Manager.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Operations, or a related field preferred.
• Minimum 1–2 years of supervisory or lead experience in janitorial, facilities management, or a related service industry.
• Prior experience managing multiple accounts or locations simultaneously strongly preferred.

Skills & Competencies

• Strong organizational and time management skills — ability to manage multiple site visits and concurrent issues across a geographic territory.
• Effective verbal and written communication; comfortable interfacing with building management, clients, and frontline staff.
• Demonstrated ability to problem-solve and make sound decisions independently during after-hours operations.
• Proficiency with mobile devices and basic software applications for reporting and communications.
• Bilingual (English/Spanish) a plus given workforce composition.

Physical & Availability Requirements

• Must be available to work afternoon and evening hours, including weekends and occasional holidays based on account demands.
• Valid driver's license and reliable personal transportation required.
• Ability to walk, stand, bend, and lift up to 50 lbs. regularly in the course of site inspections and hands-on coverage.
• Must maintain a professional appearance and represent ABM positively at all client locations.

Pay

The pay for this position is $55,000. The pay listed is the salary range or the salary rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.