Quality Control Administrator
About Us
PHINIA: Advancing sustainability today, powering a cleaner tomorrow.
PFINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI®, DELCO REMY® and HARTRIDGE™. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA. At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality — developed and manufactured responsibly — that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards. Our Culture PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.
Career Opportunities
We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
Job Purpose
PHINIA is currently looking for a “dynamic, results driven” individual to join as a Quality Administrator at our Aftermarket Remanufacturing Plant in Troy, MI. This person will be responsible for providing support for our warrant management systems, including evaluation of product field performance, customer warranty debits, product field/warranty cost improvement and customer warranty interface. This person will also coordinate with other departments on field issue resolution and improvement and support the tracking of any quality issues.
Key Responsibilities
Warranty & Field Performance Management
Manage and monitor product field performance and warranty-related issues.
Evaluate customer warranty debits and determine approval or dispute.
Negotiate warranty debits and technical justifications with customers.
Review new or updated customer warranty agreements and escalate unacceptable contractual terms.
Assist multiple high-profile, high-cost warranty and field issues simultaneously.
Drive rapid containment and corrective actions to minimize financial and customer impact.Warranty Operations & Reporting
Log new warranty claims and manage the end-to-end return process.
Manage warranty returns, including tracking, disposition, and documentation.
Run validation or diagnostic tests on returned components in conjunction with Quality Technicians.
Log and document test results accurately in warranty systems/databases.
Clock warranty activities for products produced by third-party processors.
Maintain accurate warranty data, documentation, and reporting to support internal and customer requirements.Analysis & Continuous Improvement
Perform logical, data-driven analysis of warranty and field failures.
Identify trends, systemic issues, and improvement opportunities in warranty performance.
Support continuous improvement initiatives for warranty systems and field performance.
Provide failure prevention feedback to Product & Manufacturing Engineering.Cross-Functional Coordination
Cook with Manufacturing Plants, Process Engineering, and Product Engineering to ensure timely root cause analysis and corrective actions for field issues.
Support structured problem-solving activities (e.g., 8D, A3, root cause analysis), as required.
Follow up on corrective, preventive, and improvement actions to ensure effectiveness and closure.
Support the return and handling of suspect or defective material to suppliers.LAYERED PROCESS AUDITS (LPA)
Cook with Layered Process Audits, including:
Establishing and communicating audit schedules
Maintaining audit records and results
Tracking closure of non-conformities
Identifying recurring, chronic, or systemic issues
Leading the LPA Core Team
Preparing, reporting, and presenting LPA status, results, and open actionsGeneral Quality Support
Support Quality Technician activities, as required.
Support 5S standards within Quality Department areas and other assigned areas.
Participate in special projects or additional tasks, as assigned.
What We're Looking For
5+ years’ manufacturing experience; 3+ years in Quality/Warranty (preferred)
Experience with warranty returns and field failure analysis
Hands-on skills in component teardown, inspection, and testing (injectors preferred)
Familiarity with Quality Core Tools and ISO 9001
Strong problem-solving skills (8D, A3, root cause)
Proficiency in MS Office, SAP, and quality systems
Strong communication, teamwork, and ownership mindset
Reliable, detail-oriented, and able to manage multiple priorities
What We Offer
We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.
What We Believe
Product Leadership - Innovation that brings value to our customers
Humility - Seeking out diverse perspectives and working collaboratively
Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
Integrity - Taking responsibility for our decisions and doing what is right
Accountability - Taking ownership of our actions and driving results
Safety
SAFETY You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!
Equal Employment Opportunity
PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
VISA SPONSORSHIP
PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.
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