Quality, Compliance, and Training (QCT) Coordinator

Essential Functions And Skills

• Ability to work with confidential information and in a professional manner.
• Willingness to work as a team.
• Organization and effective time management.
• Effective written, verbal and electronic communications, with all stakeholders.
• Support and assist individuals, families, staff, providers and teams as needed.
• Respond to inquiries, and requests, relay & share information with QCT team members and MDS administration.
• Attention to detail.
• Must be able to attend and facilitate meetings and training sessions.
• Ability to facilitate quarterly sessions with provider agencies to collect and disseminate information.
• Expertise in using Google and Microsoft Office Suite products, including, but not limited to ACCESS, Excel, Word, PowerPoint, and other office software and products.
• Systems Ability and willingness to learn other software and database systems and processes to provide support and oversight.
• Maintain and improve Excel sources for certification records, incident reporting, Human Rights oversight etc.
• Attend department and state committee meetings as requested, including follow up activities as assigned.
• Absorb and improve through process review with QCT team and MDS Administration.
• Quality assurance site visits for compliance.
• Training and Special Events
• Assist in scheduling event logistics, room and equipment scheduling, calendars and setting up, as needed.
• Assist with equipment and set up of ZOOM/Meet, as needed to guests' presentations, forums, etc...
• Support the Region 5 Self-Advocacy Group with their efforts & projects and facilitate as needed/requested.
• Willingness and ability to attend instructor/facilitator training, present and facilitate meetings and training sessions, including but not limited to Rights, Person Centered Thinking & Planning, Gentle Teaching, and information sessions.

Position Requirements & Experience

• Minimum bachelor's degree in a related field or equivalent experience (4 years) in Quality Assurance/Service field.
• Experience as instructor, facilitator, trainer.
• Proficient computer skills and ability to work across various platforms and demonstrate competencies in applications and systems. Must be proficient in excel, including the use of pivot tables, data queries, analysis, connections, charts, etc. to produce accurate and concise reports.
• MDS QCT office hours – as scheduled by supervisor.
• Attendance at all Department, All-staff and committee meetings, as assigned.