Quality Assurance Support

What you’ll do

• Execute incoming, in-process, and final inspections in accordance with control plans and defined acceptance criteria
• Own the accuracy and timeliness of inspection data, ensuring all results are recorded and entered within required timeframes
• Identify and document nonconforming products, ensuring all records are complete, accurate, and traceable
• Enter and maintain quality data within Plex or designated systems with a high level of accuracy and completeness
• Provide complete and accurate data to support corrective and preventive action (CAPA) processes, ensuring timely availability to responsible team members
• Own the end-to-end coordination of product samples: collecting, preparing, and shipping, as well as mocking up new samples as required by customer accounts
• Maintain full accountability for sample flow, ensuring all requests are executed accurately and within required timelines
• Control and maintain sample inventory across both physical location and Plex, ensuring accuracy, organization, and immediate accessibility
• Ensure all samples are properly identified, cataloged, and traceable throughout the lifecycle (request - storage - delivery)
• Weigh and measure products to record in Plex MRP
• Absorb and assist in setting up and maintaining product planogram space
• Drive alignment between Operations, Quality, Marketing, PD/Sales, and Shipping by ensuring quality data and sample needs are met without delay
• Ensure required data is readily available to support downstream analysis, reporting, and continuous improvement efforts
• Own the accuracy and completeness of production notes and product documentation within Plex, ensuring alignment with PD/Ops and Operations
• Regularly travel throughout production areas to collect samples, perform inspections, and provide quality support

Requirements

• High school diploma or equivalent required; Associate’s degree or coursework in a related field (Business, Quality, Manufacturing, or similar) preferred
• Prior experience in a manufacturing, quality, or operations environment preferred
• Experience working within ERP or manufacturing systems (Plex strongly preferred)
• Proficiency in Microsoft Office (Excel, Outlook, Teams); ability to enter, track, and manage data accurately
• Familiarity with basic reporting, data tracking, and documentation tools
• Strong attention to detail with the ability to maintain accuracy across multiple data points, systems, and processes
• Able to prioritize and execute work in a fast-paced environment with shifting timelines and competing demands
• Strong organizational skills with the ability to manage and track multiple requests simultaneously
• Able to ensure work is completed with a high level of accuracy, completeness, and timeliness
• Effective cross-functional coordination skills
• Strong problem identification skills with the ability to flag issues, inconsistencies, or risks early
• Able to follow defined processes while also identifying opportunities for improvement
• Clear written and verbal communication
• Able to maintain organization and control of both physical materials (samples) and digital records
• High level of ownership and accountability for assigned responsibilities and outcomes