Quality Assurance

Transdev in Chicago, IL is hiring a Quality Assurance. The Quality Assurance is responsible for overseeing service, quality, and customer satisfaction while ensuring compliance with State and Federal regulations, corporate policies, and Client standards. This position combines performance monitoring, customer satisfaction management, and operational oversight to drive excellence in service delivery. This position requires the ability to prioritize tasks, manage multiple responsibilities, and work effectively with minimal supervision. Transdev Is Proud To Offer Competitive compensation package of minimum $20.70 - Maximum $25.30/hour Benefits Include Vacation: minimum of two (2) weeksSick days: 5 daysHolidays: 12 days; 8 standard and 4 floatingOther standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy Key Responsibilities Ensures the quality and standards of service provided by subcontractors and Transdev staff are in compliance with the contract entered into with the clientConduct and log field inspection reports, including W/C lift functionality, climate control, bus cleanliness, pull cord operation, and graffiti removalEnsures overall quality in on-time performance, bus condition/status, missed service, operator performance, service interruptions, and driver/dispatch radio communication.Conducts and logs field inspection reports for random W/C lift and climate control inspections. Performs walk-through and documents bus cleanliness, pull cord operation, seats, graffiti, etc.Monitors operator safety/security compliance and service delivery at sites and pre-determined passenger boarding and alighting points.Replace panels and signs as required.Coordinates with appropriate agencies on obstructions & necessary repairs.Troubleshoot R&R AVL units in buses, shelters, and buildings as required. Troubleshoots and removes radio units as required.Changes out security camera discs as required.Assists police with related transit service inquiries and investigations.Supports Charter and Special Events Operations.Prepares transit vehicles and facilitates the processing of buses for salvage and disposal.Manages on-site and post-delivery new vehicle inspection programs.Processes tag, title, and PSC documentation as required for new vehicles.Other duties as required Qualifications Bachelor's degree or equivalent combination of education, training, and experience.3 years of QA/QC management experience3 years of paratransit experienceComputer literate with working knowledge of Word, Excel, and PowerPoint.Excellent customer service & communication skills.Strong interpersonal skills to foster a culture of accountability and quality service.Proven ability to handle and think critically through sensitive customer concerns.Experience managing multiple tasks, tools, and modules (e.g. phone systems, digital content management).Ability to support and collaborate with multiple managers while coaching staff for service improvement.Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements The essential functions of this position require the ability to: Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfacesPush and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground levelWithstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com Drug-free Workplace Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Professionals Job Type: Full Time Req ID: 8740 Pay Group: X60 Cost Center: 56443 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.