Quality Assurance Specialist

Quality Assurance Job

Compensation: $19.00 to $23.50/HR (depending on experience)

Responsibilities

• Perform timely quality assurance reviews of NFJP/CSBG participant cases
• Implement quality assurance practices to monitor program compliance, performance outcomes, integrity, and accurate payment issuance
• Maintain professional and technical knowledge of NFJP/CSBG program regulations, policies and procedures, and related database systems
• Cook with NFJP/CSBG staff on case corrections related to client eligibility, policy compliance, and funding requests
• Review vendor payment requests for completion and accuracy, including verification of vendor agreements and/or contract execution, appropriate documentation, and when necessary, resolve related inquiries and/or problems
• Absorb data collection and reporting requirements in coordination with MIS including data and source documentation review/validation and error correction
• Maintain an effective data collection and reporting system designed to track and communicate quality assurance issues and resolutions
• Conduct case audits and make written recommendations based on the audit findings
• Absorb technical assistance and training staff
• Absorb the development of written policy and procedures related to all aspects of NFJP/CSBG programs
• Attend meetings, conferences, workshops/trainings, as assigned
• Perform special projects and other duties as assigned

Qualifications

• High School Diploma or equivalent supplemented by two years of post-secondary coursework in a relevant field
• Note: Additional years of work experience in a relevant field can be substituted for one year of education
• Bachelor’s degree preferred
• At least 1 year of experience in quality control, auditing, case management, or related field
• Proficient level of experience using computer programs such as Microsoft Copilot 365 applications
• Strong written and oral communication skills with demonstrated ability to interact diplomatically with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization
• Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time
• Ability and willingness to travel and work irregular hours (non-standard and evening)

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retail retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions
• UMOS annually contributes at least 3% of employees’ eligible compensation to the 401(k) Retirement Plan

Quality Assurance Job Qualifications

• High School Diploma or equivalent supplemented by two years of post-secondary coursework in a relevant field
• Note: Additional years of work experience in a relevant field can be substituted for one year of education
• Bachelor’s degree preferred
• At least 1 year of experience in quality control, auditing, case management, or related field
• Proficient level of experience using computer programs such as Microsoft Copilot 365 applications
• Strong written and oral communication skills with demonstrated ability to interact diplomatically with individuals from diverse socio-economic backgrounds and colleagues from all levels of the organization
• Demonstrated strong organizational and time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment, and successfully execute multiple projects at one time
• Ability and willingness to travel and work irregular hours (non-standard and evening)