Quality Assurance Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.

About the role

Career Team is looking to hire a Quality Assurance Specialist responsible for conducting case file reviews, monitoring data integrity, and ensuring program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement across the Deep East Texas project. Work is performed under the supervision of the Quality Assurance Manager.

This position is expected to be 100% onsite at the Deep East Texas Workforce Development Area.

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with federal WIOA/TANF, state, local, and corporate policies
• Monitor data entered into Work In Texas and other participant information systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Provide internal monitoring, second reviews, and oversight of program activities and requirements
• Support staff in resolving file and data issues to ensure no disallowed costs on eligibility
• Work with staff to ensure correct documents and case notes are entered into the system for all services provided to customers
• Prepare and present quality assurance reports and dashboards to project leadership
• Assist with preparation for and response to program monitoring and audits
• Support the development and continuous improvement of policies, procedures, and quality management practices
• Partner with the Quality Assurance Manager to address recurring issues through targeted staff training
• Support the invoicing and expenditure compliance relationship between the funder and the corporate fiscal team, including timely invoice corrections
• Process participant exits from the database to hard file in coordination with the leadership team
• Serve as a subject matter expert in program compliance and policy
• Maintain up-to-date knowledge of standard operating procedures and contract updates
• Maintain a high level of accuracy and confidentiality in handling participant information
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Requirements

• Bachelor's degree, or an equivalent combination of education and experience
• 2+ years of experience in quality assurance, monitoring, compliance, or case management
• Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Computer literate with strong MS Excel skills and the ability to learn specialized databases and software systems
• Ability to work across all levels of management and staff in a dynamic team environment
• Excellent interpersonal and communication skills (oral and written)
• Exceptional time management skills to meet deadlines and complete a high volume of work with speed and accuracy
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality
• A valid Driver's License

Skills

• Experience conducting case file reviews or audits in a workforce development setting
• Master's or MBA degree
• Strong computer skills in MS Excel and Google Sheets
• Bilingual or multilingual

Pay

$38,000 - $40,000 /yr

Benefits

Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time.

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.

www.careerteam.com