Quality Assurance Specialist
Primrose Schools · Atlanta, GA · Yesterday
HybridFull-time
Benefits
- Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Dental insurance
Qualifications
- Bachelor's degree required; degree in Business, Communications, Education, or a related field preferred.
- 2-4 years of experience in quality assurance, compliance, operations, issue management, or a related field.
- Experience in a franchise, multi-unit, or regulated environment preferred.
- Experience working with case management, CRM, feedback, or reporting platforms preferred.
- Strong organizational skills with the ability to manage multiple cases, priorities, and deadlines simultaneously.
- High attention to detail and commitment to maintaining accurate documentation and records.
- Effective verbal and written communication skills with the ability to provide clear, professional, and timely updates.
- Sound judgment and the ability to handle sensitive or escalated matters with discretion and professionalism.
- Analytical mindset with the ability to identify trends, monitor data, and elevate relevant insights.
- Collaborative and proactive approach to problem solving, with the ability to build effective working relationships across teams.
- Proficiency in Microsoft Office applications and experience working with data tracking and reporting tools.