Quality Assurance Specialist

About The Role

As a Quality Assurance (QA) Specialist, you will bridge hands-on technical execution with data-driven process improvement. Reporting to the QA Senior Lead, you will own quality audits, defect investigations, and process validations on the production floor. You will monitor site-level metrics, investigate production risks, and drive root cause analyses across print-on-demand methods (DTG, DTF, EMB, SUB). This is a global role: beyond local site quality, you will own specific production techniques network-wide, driving quality standards across all facilities.

Your Daily Tasks Will Include

• Auditing: Perform regular process and SOP adherence audits; support global site audits as needed.
• Analytics: Use PowerBI, Looker, and Jira to monitor quality metrics, identify trends, and propose data-backed improvements.
• Investigations: Lead root cause analyses for production rejections, customer complaints, and high-priority escalations.
• Escalation Management: Serve as the point of contact for quality escalations; coordinate corrective actions and communicate resolutions.
• Collaboration: Partner with Production, R&D, and Engineering to communicate gaps, support testing, and integrate new product launches.
• Documentation: Maintain quality standards, control guidelines, and product placement documentation.
• Project Ownership: Execute internal projects and support leadership-led initiatives.

Your Qualifications

• Technical Aptitude: Experience with print-on-demand production (DTG, embroidery, sublimation) and quality control methodologies.
• Analytical Mindset: Data-driven problem solver; experience translating metrics into actionable corrective actions.
• Strong Execution: Ability to structure tasks, manage multiple investigations, and maintain attention to detail.
• Communication: Professional English fluency; ability to present data and coordinate cross-functional, multi-cultural teams.
• Adaptability: Ability to balance desk-based analysis with intensive, on-the-floor audits.
• Mobility: Willingness to travel (up to 10-15%).

Background in industrial engineering, manufacturing, or QMS is a plus.

What We Offer

• Monthly salary EUR 1,800–2,400 gross, depending on work experience, education, and skills
• A global, inclusive team that's as supportive as it is ambitious and serious about getting things done
• An opportunity to work remotely and in a modern and welcoming office in Riga
• Flexible working hours (start your day as late as 11 AM)
• Private health insurance
• 2 extra paid days off to focus on your mental or physical well-being
• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice
• Internal and external learning opportunities
• Access to mentorship, internal meetups, and hackathons, both on-site and online
• Free and healthy lunch if you work from the Rīga office
• Design and order your own merch using our platforms with an employee discount
• Exciting team-building events and parties you'll never forget!