Quality Assurance Specialist

About the role

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise. The Quality Assurance Specialist is responsible for auditing engineering specifications and engineering packages to ensure accuracy, completeness, and adherence to customer standards and requirements. Maintains Cost of Quality tracking for quotation, engineering, execution and material. Supports Method of Procedure and End of Job reviews, quality and compliance reporting, including TL 9000 metric support, and internal surveillance audits. This role will report to the Services Quality Leader and will be 100% remote.

Requirements

• Completion of high school diploma or GED
• 5 years of experience in telecom industry requirements including but not limited to DC power installation/engineering, toll/fiber installation, project management, etc.
• Experience auditing engineering documentation (specifications, drawings, BOMs, and/or engineering change documentation) for accuracy and compliance.
• Working knowledge of quality management systems and audit practices (e.g., TL9000/ISO 9001 concepts, internal auditing, corrective action).
• Ability to interpret customer requirements, standards, and contractual engineering deliverables.
• Proficiency with Microsoft Excel and SharePoint (including formulas, pivot tables, and basic data analysis) for tracker maintenance and Cost of Quality calculations.
• Strong written and verbal communication skills with the ability to document clear, objective audit evidence and findings.
• Strong attention to detail, organization, and follow-through; able to manage multiple priorities and deadlines.
• Legally authorized to work in the United States (no visa sponsorship).

Qualifications

• Familiarity with TL 9000 measurements and reporting processes.
• Experience with ERP/MRP, PLM/PDM, or document control systems used to manage engineering releases.
• Understanding of Cost of Poor Quality (CoPQ) categories and basic cost accounting concepts.
• Prior participation in internal surveillance audits or customer audits within manufacturing, repair, or service environments.
• Certification or training in internal auditing (e.g., ISO 9001 Internal Auditor).