Quality Assurance Specialist

About the role

Wise is a global technology company, building the best way to move and manage the world’s money. As a Quality Assurance Specialist with a focus on SAR Reporting at Wise, you will be responsible for providing expert, objective assurance on the quality and effectiveness of our operational processes and controls.

Responsibilities

• Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes, compliance with global and regional policies, relevant guidance and risk appetite.
• Assess risk, materiality and root causes for each finding, providing clear and robust reasons aligned to policy compliance and/or risk mitigation.
• Participate in calibration exercises to share findings, best practice and ensure consistent, correct decisions are made across the team.
• Clearly communicate outcomes to stakeholders covering key risks, issues, root causes, and recommendations, maintaining robust records and audit trails.
• Analyse, assess and communicate emerging themes and trends, recommending opportunities for continuous improvement.
• Scope, plan, and execute root cause analysis or targeted investigations when assigned.
• Contribute to team collaboration and knowledge sharing to enhance team capabilities.
• Takes a proactive approach to consistently achieving individual and team targets (KPIs, SLAs), demonstrating a strong commitment to both quality and speed.

Qualifications

Professional experience: 2+ years of experience in QA related to BSA/AML or experience in AML Investigations or SAR Reporting. Strong understanding of BSA/AML regulations and SAR requirements. Fluent in English (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.

Skills

• Quality Assurance methodology: Good understanding of Quality Assurance methodologies and frameworks, including testing procedures, scoring criteria and root cause analysis.
• Risk and Compliance expertise relevant to SAR Reporting, including the ability to identify and assess risks, interpret and apply policy requirements and guidance, and a good understanding of the regulatory environment applicable to the function.
• Analytical Skills: Efficient at reviewing and investigating customer files, identifying missing information, issues, trends and root causes, using AI and data as appropriate.
• Systems and Tools: Competent using case management systems, dashboards, AI tools to support case working and analysis.
• Behavioural Skills: Critical thinking, risk management, documentation and communication skills, and adaptability.