Quality Assurance Specialist

About the Role

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our team delivers comprehensive workforce solutions at integrated career centers, sector-focused centers, and community partner sites.

Responsibilities

• Conduct surveillance of workforce activities using statistical sampling, audit, and observation techniques to evaluate compliance with policies, procedures, and contract requirements.
• Implement a continuous quality improvement process through the review of operations and administrative systems.
• Evaluate internal reports and provide all required monitoring documents.
• Develop and implement continuous quality improvement processes.
• Review customer survey data regularly.
• Communicate effectively with management and staff, using good judgment and diplomacy.
• Document case managers' performance of timely and accurate case management activities in all required systems.
• Ensure performance reviews of caseload conform with State guidelines on all outlined indicators.
• Provide monitoring reports to the QA Manager.
• Perform other assigned duties.

Requirements

• Familiarity with applicable federal, state, and local laws and regulations.
• Experience working in a complex, fast-paced, and confidential environment.
• Excellent written and verbal communication skills.
• Computer literacy, including proficiency with software for correspondence, reports, statistical compilation, analysis, and database access.
• Directly related work experience in performance monitoring.

Qualifications

Bachelor’s Degree or two years of case management experience preferred.