Quality Assurance/Quality Control Manager

About the role

Oversee Inside plant and outside plant technicians.
Verify trouble tickets in queue are at a manageable quantity utilizing CAIRs or Remedy ticketing system.
Respond to trouble tickets in-person, via phone call or email within (48) hours.
Troubleshoot customer issues, ensure concerns are addressed, and ensure services are returned to normal operations.
Conduct Quality Assurance/Quality Control Checks on projects that have been completed or are in progress to ensure data or voice services will operate as expected.

Responsibilities

• Escalate trouble tickets to next appropriate service tier if unable to address issue within (48) hours after initial contact

Requirements

• High School Diploma required.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Solid understanding of basic accounting and bookkeeping principles.
• Good communication and organizational skills.
• Secret clearance required.
• Telecommunication QA/QC certification.
• Be able to obtain Telecommunication Level 3 Site Safety and Health Officer (SSHO) designation.
• Confined Space certified.

Qualifications

• 10 years Telecommunication Installation and commissioning experience.
• Previous Government Contracting experience.

Skills

• None listed.

Benefits

• Paid Time Off (PTO)
• Holiday Pay
• 401(k) with a 4% Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life & AD&D
• Voluntary Life & AD&D
• Short-term Disability
• Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending Account (FSA) (Health and Dependent)
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)