Account Manager

About the role

This position falls under our Comdata line of business and is located in Brentwood, TN.

Responsibilities

• Supporting retention, client satisfaction, and issue resolution of their assigned accounts.
• Aiding in all aspects of client relationships to ensure satisfaction and effective use of products and services.
• Assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services.
• Working directly with clients to provide day-to-day account support, problem resolution, research, and analysis.
• Responding to inbound emails, fax, and phone calls.
• Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components.
• Conducting regularly scheduled calls, and presentations to review business performance, including training and education.
• Making decisions regarding the setup and support of the clients assigned to their care and can approve financial fees and or transaction concessions.
• Preparing and presenting solutions in advance to retain relationships.
• Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base.
• Interacting with internal departments to support the customer base.
• Troubleshooting client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.

Qualifications & Skills

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of progressive experience working within a call center or customer service team with demonstrated problem solving skills.
• Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their use.
• Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential.
• Serves as a key contributor in developing and testing new processes and procedures that enhance the users experience.
• Acts as a change agent as appropriate.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.