Quality Assurance Monitor

About the role

Under the direction of the Project Director III, the Project Director I is responsible for conducting quality assurance and certification reviews for NH Department of Health & Human Services (DHHS) youth residential treatment program sites, including visit documentation, adhering to all QA protocols, completing reports and other documentation, and following safety and confidentiality protocols.

Responsibilities

• Schedule and conduct quality monitoring reviews.
• Facilitate interviews, in collaboration with state evaluators.
• Create outcome reports based on the results of the visits and interview feedback, identifying recommendations and areas for follow up, and sharing recommendations with residential providers.
• Monitor necessary follow-up identified in the outcome report.
• Actively participate in meetings with project partners.
• Assist in the development of tools for the quality monitoring process.
• Provide feedback regarding the quality monitoring process and best practices.
• Support the development of tools and processes for the quality monitoring process.
• Maintain data collection requirements.

Requirements

Minimum Acceptable Education & Experience

• Master's degree in appropriate academic discipline and three years of experience related to project specialization, or
• Bachelor's degree in appropriate academic discipline and five years of experience related to project specialization.

Knowledge, Skills & Abilities

• Ability to independently design, conduct, and track data collection activities.
• Excellent written and verbal communication skills.
• Willingness to travel on a regular basis both in state and out of state.
• Ability to maintain confidentiality and adhere to ethical standards when handling highly sensitive information.

Other Requirements

• Ability to travel for both in-state and out of state reviews.

Preferred Qualifications

• Experience working in or with NH DHHS service systems.
• Experience working in or with mental health programs, especially with children and youth.

Pay

$47,920.00 - $85,410.00